CellC - fibre is slower than dial up and NO support!!!

Item: Cell C
Rating: 1
Author: Lucinda B

We recently (earlier this week) had fibre installed and chose CellC as our service provider......we have opted for uncapped 100mbps line......but have been struggling to get a speed higher that 2mbps for the last 24 hours. I have called the support number 3 times - each call lasts for 5 minutes (withe mw just waiting for someone to answer)...and then it cuts off!!!! I really think this is worrying....

Helpful (0)

Replies (2)

Cell C's replyOfficial

12 Sept 2018, 11:11

Good morning Lucinda

We apologize for the unsatisfactory service and inconvenience caused. One of our consultants will contact you during the course of the day and assist.

Regards
Cell C | PN

Cell C's reply12 Sept 2018, 11:11

Official

Good morning Lucinda

We apologize for the unsatisfactory service and inconvenience caused. One of our consultants will contact you during the course of the day and assist.

Regards
Cell C | PN

Cell C's replyOfficial

14 Sept 2018, 15:25

Moses contacted you and apologized for the poor service. He has referred the matter to Fibre for assistance.

Regards

Cell C | PN

Cell C's reply14 Sept 2018, 15:25

Official

Moses contacted you and apologized for the poor service. He has referred the matter to Fibre for assistance.

Regards

Cell C | PN