Cellc fibre ***********

Please refer to ticket number CF193298 which was opened.

At the end of last month I received an email from cellc stating that Frogfoot would be doubling the speed of my line and reducing my monthly subscription beginning May. I am on the 50/50 package. Account number ***.

According to my latest invoice I see that I am indeed being billed for 100/100 at the reduced rate of R929 ,but there is no increase in the speed of my line. I am still getting 50 mbps instead of the 100 mbps I am being billed for. Please supply me with the correct login details for the 100/100 speed for which I am being billed for or terminate my line with cellc fibre so that I can join a different ISP like cool ideas or Axxess that actually know what they are doing.