CellC Fibre holding customers hostage

I've had a really terrible experience with Cell C Fibre. I initially signed up with iConnect - which gave such great service. For some reason we were moved against our liking to CellC fibre.

In December I informed CellC Fibre over the phone and electronically per email that i was moving homes and would like their assistance with a relocation. It became a full time job. I was sent from pillar to post. Do this... do that... phone this number... email this number. It became a full time job.

I then resolved to change providers and i called another provider and my fibre connection was up and running in short order. In the beginning of January 19 i wrote an email to CellC Fibre requesting to terminate my contract and giving 1 months' due notice. Obviously my email was swiftly ignored ********** and ********** My account was debited in January. I think this might be fair. However, my account has been debited again in February. I think this is ********. Holding people hostage. I'm being charged for a service i have not been able to use since December. There's incompetence and then there's this. Thoroughly frustrating and time consuming experience. Most unfortunate.

I really wish i could resolve this matter and move on with my life, without CellC!