CM
Caleb M

1 reviews | Active since Jan 2014

06 Mar 2018, 16:41

CELLC FIBRE- ********** DO NOT SIGN ON!!!!!

Iv been with cellc fibre through VUMATEL for just over a year now and it has been terrible. Iv been paying close to R1000 per a month for an "uncapped" "unthrottled" 20 Meg and its far from that.

The lag time and buffering, when viewing movies or downloading stuff from the internet, is shocking. Clearly, the service I am getting is NOT what I am paying for.

To add to this shocking experience, I have been trying to speak to their technical department for the last two weeks. Iv been on the line for 20-30 minutes at a time and NO ONE answers. This is the service from CELLC.

I will be cancelling my subscription with cellc. There are numerous cheaper and better service providers out there that will honor the terms of an agreement. This is unacceptable!

Cellc you need to get in contact with me about this issue as its now urgent or I will have to approach the consumer protection counsel and also put a stop on my debit order.

Perhaps you should spend less on advertising to attract new customers and focus on keeping the old ones.

0
Replies (2)
Cell C
Cell C's reply07 Mar 2018, 07:05
Official

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants will contact you and assist.

Do expect communication.

Regards

Cell C | PN

CM
Caleb M's update07 Mar 2018, 15:33
Reviewer Update
Thank you I have been contacted and will update the review once resolved. Cellc has responded and is doing their best to assist.