CellC Fibre connectivity and Callcentre issues.

It is impossible to get correct information regarding outages from CellC, after my internet going down for hours two days in a row, and phoning the call center, the response I received was that MetroFibre is down in Gauteng.

My address was not asked, no extra information was requested, just that the entire Gauteng area is affected. I phoned my neighbor in an adjacent complex who is also with MetroFibre, but another service provider having absolutely no connectivity issues. I went over to his residence and finished my urgent work that had to be submitted.

This is the reason I canceled my CellC subscription and going with a smaller company as soon as it is disconnected. First I was not impressed to be transfered to CellC without any consultation when Greencom suspended their ISP activities and forced me to move to CellC and secondly at an increase of more than a hundred rand a month.