CellC fiber stay FAR FAR away!

This to warn every potential customer thinking of getting fiber to stay far away from CellC. It's been a horrible ordeal this far.

This is my frustrating experience so far with Cellc/Blitz fiber. Blitz installed the necessary fiber equipment and Cellc supp**** the router and login details on Wednesday the 19th June.After everything was signed off I was unable to connect using the supp**** login details by Cellc. Eventually after lodging several tickets for support I was phoned by a very helpful Siyabonga from CellC and told they supp**** me with the wrong password. He gave me the new password and I could finally connect although getting only 5mbps of the 50/50mbps contract I signed up for.

On the 21st my connection went down showing a red light on the router and I have been unable to reconnect ever since. The router showing an authentication failed message. No one at CellC or Blitz fiber are able to help me the one blaming the other and I am now left on my own very frustrated with no fiber and no one to assist. I want to cancel this contract as per CPA I have 7 days to cancel as if this is how Cellc treat new clients I would rather stay with Telkom ADSL and that says allot about my level of frustration. I would like this issue to be resolved in the following way either cancel this account come fetch your router or send a technician out to my adress to sort out all my issues. If another person from cellc support tell me to reboot my router I am throwing it out of the window give proper support to your clients PLEASE!