Cellc Fiber appalling service

Poor customer service from cell c fiber support.

For the past 2 weeks my fiber as been down 3 times, on all occasions I had to phone Cellc and Vumatel to get my fiber line restored, this usually doesn't take long as my fiber was restored within a few hours. However today my fiber as been down from 12pm,even though I have contacted Cell c, I was given a reference CF166431 and then told by Zanele that my fiber will take anything from 24 hours to 72 hours to be restored. After I explained to her that I used the fiber line to run my business and I need internet connection she rudely asked if I contacted Vumatel, knowing that she had given me an internal reference code. I then contacted Cell c via messenger and informed them of my disappointment and disgust in their poor service... I was told that my problem was esculated. It is now 20:30 the fiber is still down and no reply from Cell c when asked what time frame will this problem be resolved.