ZS
Zee S
1 reviews | Active since Mar 2012
20 Jun 2019, 19:43
CellC Fiber
Between CellC & SADV, seems like no one can figure out what the issue is with my fiber. I have been with CellC for just over a month ( below reference numbers of tickets logged thus far) with only a generic response everytime you log a ticket to say issue has been resolved. Consultant never follow up to actually find out if the issue has really been resolved.
Ticket # [CF075067] Ticket # [CF074172] CellC Fiber | SADV, #(80581) Ticket # [CF069276] Ticket # [CF069374] Ticket # [CF064159] SADV (73755)
This is really frustrating, I have to log a ticket literally every night cause the internet never works, no point calling the 24/7 support ( no one picks up). I'm paying for a 20MB line , I get download speeds of 1.23MB with a latency over 23MS. My ADSL connection was more stable.......... I have sent screenshots and trace routes to CellC Support with no positive resolution.
Can I get some competent to get this issue resolved. I'm not willing to pay for the 1 full week that Fiber has been down or intermitent with poor download speeds.
If the issue cannot be resolved, cancel by service!
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
21 Jun 2019, 07:22Good morning Zeeshan
Apologies for the frustration you have experienced.
We have escalated the matter to management from the Fibre department.
Do expect communication soon.
Regards
DA
Apologies for the frustration you have experienced.
We have escalated the matter to management from the Fibre department.
Do expect communication soon.
Regards
DA
Best regards,
Cell C's reply21 Jun 2019, 07:22
Official
Good morning Zeeshan
Apologies for the frustration you have experienced.
We have escalated the matter to management from the Fibre department.
Do expect communication soon.
Regards
DA
Apologies for the frustration you have experienced.
We have escalated the matter to management from the Fibre department.
Do expect communication soon.
Regards
DA
Best regards,
ZS
Zee S's updateReviewer Update
21 Jun 2019, 14:45No call from fiber department management.
ZS
Zee S's update21 Jun 2019, 14:45
Reviewer Update
No call from fiber department management.
ZS
Zee S's updateReviewer Update
19 Jul 2019, 12:50This ticket has been pending for months - 4 nights in a row my fiber is down from 11:00PM to about 4:00AM. CellC support will test this line around 10:00AM and give me a generic response to confirm my line is working. I took a drive to the fiber exchange last night ( be hold maintenance work being done ) , no communication at all from CellC or SADV. If someone out there knows how I can escalate this please contact me ***, I'm paying for a service but no delivery. Useless 2 year contract with 0 service delivery. Please see Hellopeter reviews before signing up with CellC. 21 June was the last contact CellC made with me -Please get someone competent to call me to resolve this issue.
ZS
Zee S's update19 Jul 2019, 12:50
Reviewer Update
This ticket has been pending for months - 4 nights in a row my fiber is down from 11:00PM to about 4:00AM. CellC support will test this line around 10:00AM and give me a generic response to confirm my line is working. I took a drive to the fiber exchange last night ( be hold maintenance work being done ) , no communication at all from CellC or SADV. If someone out there knows how I can escalate this please contact me ***, I'm paying for a service but no delivery. Useless 2 year contract with 0 service delivery. Please see Hellopeter reviews before signing up with CellC. 21 June was the last contact CellC made with me -Please get someone competent to call me to resolve this issue.