CellC fiber

Cell C lack of commitment, communication, pathetic service.

My Fiber line has been disconnected for close to two weeks now. This after my banking details "miraculously" changed and the payment didn't go through (which it has been going off montly for a few months now without any problem). No one notified me of this, no email was sent to me, no attempt of communication was made accept me calling the fiber to the home calling center.

After paying the full amount, that very evening and mailing the proof of payment the the email given to me my internet is still not activated. More than once i've been promised that they will contact me back which hasn't happened even once? The call center employees are pretty much qualified to log into the system and read the details on my account but any further than that they couldn't assist me and i've called them more than I'd care ro admit and after every conversation i'm suppose to stay on the line to rate the service but the 'technician' puts me on hold so that i cannot rate their service (i tried staying on the line once to see if i would eventually be able to rate them bur after 35 min i had to end the call as i am paying for every call to the call center)

Cellc has reached out to me after previously posting on hellopeter saying they will call me and after two days waiting still nothing...

Please do think twice before signing with cellc