KR
Kelly R

1 reviews | Active since Apr 2013

13 Aug 2018, 11:01

CELLC False advertises to force you to pay more

WARNING to anyone wanting to change to CellC, think twice!!!Yet AGAIN, PATHETIC Cell C customer service. CellC put out a booklet with all their deals from July until 31 AUGUST. They advertise a FEW deals for Samsung S8 and S8 Plus. I could only upgrade on 11/8/18 so I phoned this morning to place my order for Samsung S8 Plus as it's the phone I want that is quality and the closest to my affordability, still R400 more for less gigs than my present contract but 10 Gig isn't available on this phone or most others except even more expensive Monthly. I am told sorry but the S8 is discontinued so we had limited stock and it was sold out last month so you can't go according to the booklet. REALLY???? Advertise deals for TWO Months but LIMITED stoc****!!! So now what do I do??? You can also no longer choose the deal that you want. Only certain phones come with 10 Gig and 6 Gig has to come with 320 minutes which I don't need!! SO disappointed YET AGAIN. What now CELLC????? FALSE ADVERTISING DONE DELIBERATELY!!!! SHOCKING SERVICE. Worst thing is I had problems with CellC when I took out this contract 2 years ago as well, given I correct info!!!

0
Replies (3)
Cell C
Cell C's reply13 Aug 2018, 11:22
Official

Good morning Kelly

We have requested one of our team members to contact you and assist. Do expect communication.

Regards

Cell C | PN

Cell C
Cell C's reply14 Aug 2018, 13:02
Official

Maropeng confirmed that he has contacted you and assisted with this matter.

Regards
Cell C | PN

Cell C
Cell C's reply14 Aug 2018, 13:02
Official

Maropeng confirmed that he has contacted you and assisted with this matter.

Regards
Cell C | PN