CELLC FAILS TO UODATE BUREAU EVEN THO PAYMENT RECIEVED 5 DAYS BEFORE DUE DATE!!!RUN AS FAT AS YOU CAN FROM THEM!!!!!

Your team will take a whole week to respond yet you have already received your money.

Cheers to the biggest mistake of my life which was getting contracts with you ppl.


You seem not interested in fixing the problem at hand but rather telling me about your team who FAIL to update the bureau.

Cell C Fix this mess you created by not updating the bureau. Update XDS,VERICRED,EXPERIAN,TRANSUNION Bureaus.


I paid you ppl your money and now you are not doing your job to update the bureau.

FIX YOUR MESS!!!!!!!!!!!

How to ruin your credit record fast?

Answer: Open Cell C contracts .

Truly my biggest nightmare .

Sad part is payment was done 5 days before due date of payment

Can your team correct the incorrect listing on the bureau instead.

What am i being called for? You can clearly see the statements with 800+ reflecting payment was done.

Why not invest your energy on correcting the issue at hand? Instead you are running away from it

I have no missed call from your team but received this email.



Dear Ms. Sphelele Mkhwa****Thank you for contacting us regarding your request. Please be advised that we have tried to reach you on the number *** with no success. Kindly inbox us on hello peter and provide an alternative contact number or a convenient time to call.Regards, Cell C Social Media Department

Its funny how your team is always unable to reach me on *** yet there is no missed call.

Do your job and update the records of the account on the bureau. You are in the wrong yet are failing to rectify your mistakes.

Instead you are worried about calling me to apologize?????


Thats all you ever do . Ruin my credit profile and apologize?? I do not need your apologies . I need you to sort this mess out. The bureaus are open today!!!

My number is working fine *** 10am

Cell C is a ****** nightmare!!!!

They still have not corrected the records on the bureau.

This is the way they choose to repay me for paying my account early. They have chosen to continue listing the account as in arrears when the account is up to date. You are ruining my credit score.

You are the most useless people i have ever had to deal with in my entire life. You are worse than home affairs when it comes to dragging to correct the mistake your whole collection department have made!!!!!!!!!

I am beyond fuming!!!! This is *******.

Run away from CELL C People. You can see how they are ruining my credit score. Run as far as you can!!!!

I will be taking this up with the ombudsman since you fail to rectify YOUR MISTAKE!!!!!

CELLC has FAILED to rectify their incorrect negative listing on the credit bureaus even after giving them a full 48hrs .

Is this fair for my credit record to have a missed payment even though payment was done 5 DAYS BEFORE DUE DATE?????


THIS COMPANY IS THE PITS!!! SORT YOUR ******* OUT AND FIX YOUR ERROR ON MY PROFILE. YOU PEOPLE ARE DESTROYING MY CREDIT RECORD. **** SAKES!!!!

I CANNOT BE REPEATING MYSELF OVER AND OVER . SORT THIS MESS OUT NOW!!!!! YOH WERE GIVEN 48HOURS YOU STILL FAILED TO SORT OUT ISSUE.

I ASKED TO BE COPIED ON THE ****** EMAILS TO THE BUREAU AS YOU PPL DO NOT EVEN ATTEMOT TO CALL AND UPDATE MY DETAILS.

I have called several bureaus nothing on record of your attempts at correct the issue.

How long does this feedback take??? Its been 48hours and still nothing??? When I call to enquire with the bureaus nothing is on the system . who is fooling who here?? My life is at a standstill because of you

Your agent confirmed Collection department has made NO ATTEMPT TOCONTACT THE BUREAU AND UPDATE MY RECORDS.

She only keeps understanding my frustration and apologizing.


Why am I being called for apologies and understanding of my frustration?

You're department is refusing to call and update the bureaus for their own MISTAKE.


Should I google the CEO of this company and inbox him on Linked In inorder to have this matter sorted out?? Its clear the staff he employed is not interested in doing their job.

The CEO should know how clients are being treated. Imagine I ruin your credit score by incorrect missed payment and thereafter delay/blatantly refuse to fix the issue at hand.

Stop lying. Your OWN EMPLOYEE confirmed . Collections department has not attempted to contact the bureau. Why am i being made a fool?

Listen to the recording from your employee at 10:55am today

No more calls for apologies and frustrations.

If this has been sent prior to your employee telling me that nothing is done.

Why can you not cc on that email? . Your employee seems to be telling the truth when she said they have not done or sent anything for my information to be corrected.


I hope people can see how poorly clients that pay the account are being treated.

72 hours later and they still have not fixed this mess that they have created!!!!

The level of undermining your customers is insane!!

You have now changed the status to HANDED OVER AND SET THE LAST PAYMENT DATE TO 27-11-2023. I NEED A NAME AND NOT INITIALS to whoever is responding to me. How dare you ppl.

I will be inboxing Jorge Mendes . He needs to see how you are literally destroying my credit profile I am done with Cell C. From listing me as in arrears and now you have changed it to handed over??????!!!!!!


This is *******. I gave you ppl your money and you do see it on your system . So now you have decided to trash my name completely and change status from arrears to handed over.

Never had to deal with such a ******* in my life.

As per ICASA, I need this matter to be handled by TG Supervisor.

Please also provide ref number of this query.

This was promised yesterday and was not sent.

Failure for a Supervisor of said representative TG to respond to me here or via email.

I will note that down and proceed to on requesting for hire management than your Supervisor.

Should they fail to assist I will proceed launching my complaint with ICASA .

I have had it with Cell C. Provide the reference number for my query

-------- Original message --------
From: SPHELELE MKHWA****
Date: Thu, 15 Feb 2024, 10:39
To: ***
Subject: Re: Failure to provide reference number and incorrect listing on the bureau
Regards

Sphelele Mkhwa****

Sent from my phone

-------- Original message --------
From: SPHELELE MKHWA****
Date: Thu, 15 Feb 2024, 10:38
To: ***
Subject: Failure to provide reference number and incorrect listing on the bureau

Good dayPlease provide the fullnames of the supervisor who has been handling my query and the said ref no for the query.This said supervisor has failed to resolve the matter within 72hours and instead has made matters worse by having the status changed to handed over. When in actual fact the proof of payment is on the system.This has caused immensely damage to my score and has stalled me in purchasing my vehicle because of the supervisors team who fail to do their job.Thereafter, I am requesting for a senior higher than the said supervisor to handle my query.Please also provide the managers name and surname.I do not want to receive anymore calls from agents as they keep giving apologies and understanding frustrations which I do not need. I have a the****** for that.You have failed to provide proof of correcting the issue.
Sent from my phone

No supervisor has contacted me with real feedback.


No ref no has been provided. Again requests have fallen on deaf ears.

Yet they have updated me on the bureau as an account handed over.

Please can I be contacted by someone of higher authority than a supervisor .


Please have the following

Ref no of said escalated case as requested.

What repercussions will be taken against these employees that have damaged by name on the bureau by wrongfully listing a paid account has handed over.


Further more, if no feedback is given and you still fail to provide a valid ref no.


I will proceed with Icasa as well as email the CEO of cell c. All of trail on hellopeter and email.

Are you blatantly refusing to provide me with a ref number?

CELL C O do not need apologies.

I am busy filling in the ICASA form and require the reference number . PLEASE PROVIDE IT ASAP

Good day


There has been a change on (my credit check) .

Some bureaus were not updated, I will wait as per the above email and give it until the 1st of March to update.

Thereafter, I will provide feedback.

Query has not been fully resolved .

Which is not really understandable. However, thank you for some movement.

Hopefully you will not put any other clients through this.

Regards