CellC failed to refund my money and provide feedback with not meeting my request

I'm a very upset and disappointed with the service received feom Cellc. I have paid twice for the month and requested for the company to refund my manual payment. A proof of payment was sent on the case logged. Ghis money was is needed for me to conclude my month therefore a refund was requested. 6 days ago yhis was my last update "Kindly note we have dispatched your request to the finance department for a refund." And no feedback since then. Now I Called Cellc for feedback on my refund request for case ***. The agent with the Reference for the call *** Thatho - advised that my case was closed and the funds was allocated for next Months payment yet I didn't get correspondence from Cellc in any form. This is not why I requested for the refund and it's very disappointing... I need my refund so I can use the money for the month and I hope this gets resolved as I would look differently to continue using the service provider in future contracts