CellC Eastgate & Oppo Mobile SA

Goodday,

I write this letter to ask for your urgent assistance.

My wife, Rehana Pillay, i.d. no : ***, took out a contract with CellC Eastgate last year July/August 2023. She took the Oppo 10Pro+. The phone wasn't working properly and seemed to have a lag. When you open any apps it glitched and then opened, even the camera seemed to pause before opening.

At some point during the month the phone did fall and got a small crack on the screen. She decided to take it back and ask them to fix the screen, as they advised us that there was a free screen replacement within the first 6 months, and she advised them of the phone that seems to be fauty.

The phone was given back to them in early October 2023. Since leaving the phone back at the CellC store in Eastgate, they never contacted us or advised us anything. My wife went into the store and asked them why have they not contacted us. They advised that the phone was sent into Oppo and they are awaiting feedback from them. They promised to get back to us, but still didn't get any call or email or contact from them in anyway, by the middle of November 2023. All this time we having to make a plan with an alternate phone.

At the end of November 2023, we went into the store again, and they still didn't get the phone back or have it repaired and still no response from Oppo. We asked them to please get back to us and sort out urgently, as we have been paying every month, without having the phone. Around the first week of December 2023, CellC contact us to say Oppo wants us to pay for the repair, which we declined and disputed, as they supposed to give us 1 free screen replacement.

The guys in the store said they will resolve with Oppo and get back to us. By the end of December 2023, they still didn't get back to us. We went in and advised them that if it isn't sorted out by end of the year and they do not get back to us, then we will return the device as they have breached the contract and we do not want the phone due to this. All this time we still paid every month.

About a week or two ago my wife took in the box and charger and Bluetooth earphones we got with the phone and told them to cancel everything. Early this week she received and email stating the phone is back at the CellC store in Eastgate and not repaired and we should pick it up.

We wish to claim the full cost and stress and time wasted by these people and they fully compensate my wife for the stress, and time wasted and inconvenience caused by their pathetic service.

My wifes contact number : ***

Regards Darryl Pillay *** From: Rehana Pillay <***> Sent: Friday, February 2, 2024 9:59 AM To: Darryl Pillay <***> Subject: Fwd: Cancellation of Contact - *** CAUTION: External email. This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.

---------- Forwarded message --------- From: Rehana Pillay <***> Date: Thu, 01 Feb 2024, 10:51 Subject: Re: Cancellation of Contact - *** To: <***>, <***>, <***>, <***>, <***>

Dear CellC Eastgate.

I got a call from Umongameli Neahubu @ Cell C, Billing department. He has advised me that the Eastgate Branch will need to do the phone cancellation for me as I have been dealing with you. They need a reference number so that they can cancel the phone. Kindly note that I am will to continue paying my CellC package without the phone.

Thank you. Regards,

Rehana Pillay

Good morning all,

Please note that I would like to cancel my CellC contract with immediate effect. I took an Oppo Phone on contract last year which came with a free screen replacement. The screen cracked within weeks of getting the phone and I took it back to the eastgate store. This was in October 2023. I was told that it would take up to a month to be fixed. I followed up numerous times via email and by physically going to CellC eastgate. I still have not received anything. No one knows what is going on. Yesterday, I returned all the accessories to CellC Eastgate and they still did not have any answers as to why the phone was not ready. I have even messaged Thulani from Oppo directly with no response. I have asked for my contract to be cancelled. The service that I received is unacceptable. No follow ups, no feedback unless I physically came in, emailed or messaged and up to now, no progress. I cannot pay for something I don't have. Please ensure that this contract is terminated immediately. I have been a faithful customer for years and I have brought company business to CellC. I don't want to fight or do anything drastic, so I humbly ask that CellC cancel my contract and move on.

Thank you. On Thu, Jan 4, 2024 at 9:06 AM Rehana Pillay <***> wrote: Good morning all,

Please note that I would like to cancel my CellC contract with immediate effect. I took an Oppo Phone on contract last year which came with a free screen replacement. The screen cracked within weeks of getting the phone and I took it back to the eastgate store. This was in October 2023. I was told that it would take up to a month to be fixed. I followed up numerous times via email and by physically going to CellC eastgate. I still have not received anything. No one knows what is going on. Yesterday, I returned all the accessories to CellC Eastgate and they still did not have any answers as to why the phone was not ready. I have even messaged Thulani from Oppo directly with no response. I have asked for my contract to be cancelled. The service that I received is unacceptable. No follow ups, no feedback unless I physically came in, emailed or messaged and up to now, no progress. I cannot pay for something I don't have. Please ensure that this contract is terminated immediately. I have been a faithful customer for years and I have brought company business to CellC. I don't want to fight or do anything drastic, so I humbly ask that CellC cancel my contract and move on.

Thank you. From: *** <***> On Behalf Of MyOPPO.co.za Sent: Wednesday, September 13, 2023 3:57 PM To: Rehana Pillay <***> Subject: OPPO Care Submission

Dear Customer,

Thank you for submitting your OPPO Care details. Your Reno5 5G has been registered for the Free Screen Repair Benefit.

Have a great day.

Team OPPO