KS
Katie S

1 reviews | Active since Jan 2026

28 Jan 2026, 12:08

CellC ****

I was signed up for CellC's rewards programme, Getmore, despite requesting that I receive all documentation via email prior to agreeing to anything. I have never received a single communication from Getmore, nor have I any use for any of their "benefits".

You can only cancel the service by phoning Getmore, on a line that rings and is never answered, or terminates. CellC washes their hands of any culpability in this, and claims to be unable to do anything about this CellC branded, affiliated offering.

As it stands, I have paid hundreds of rand on a contract I never agreed to or signed up for.

Unless this is resolved, I will be changing service providers, and using every opportunity to advise other people to steer well clear of CellC and their dishonest, *****ulent activities.

0
Replies (3)
Cell C
Cell C's reply28 Jan 2026, 12:40
Official
Dear Katie Smuts,

Thank you for contacting Cell C.

We sincerely apologize for the inconvenience you’ve experienced regarding the Get-More subscription and the difficulty in cancelling it. 

We have referred your query to our Team for further assistance and investigation. They will review the matter and contact you directly with feedback and next steps.

Thank you for giving us the opportunity to assist.
Kind regards,
Cell C | TM 
KS
Katie S's update27 Feb 2026, 07:47
Reviewer Update
The matter has been resolved. I shouldn't have to resort to Hellopeter to have achieved this - not everyone has the knowledge or resources.
Cell C
Cell C's reply27 Feb 2026, 13:06
Official
Dear Katie S,

Thank you for contacting Cell C.

We’re glad the matter has been resolved. You’re absolutely right, it shouldn’t take going to Hellopeter to get support. Your feedback is greatly appreciated and will help us improve.

Regards
Cell C | MP