MK
MONIQUE K
1 reviews | Active since May 2020
31 Aug 2021, 09:15
Cellc Double Deductions - No customer service
If I could rate them -0 stars I would! No been getting feedback since June 2021 - my account payments are not being allocated hence double payments going off. Got a statement end of July 2021 with no error and now my debit order went off today R1 220.00
****ed off is not the word!! Please help!
Helpful (0)
Replies (10)0
Replies (10)MK
MONIQUE K's updateReviewer Update
31 Aug 2021, 09:27Good day,
I have send my private bank statements to about 3 email addresses and nothing has still been done in the meantime my statements are just floating around at CellC. My debit order goes off each month my payments need to be on my profile! I want my credit on my account once its been rectified paid back to me in my bank account. Its tough times in our country currently and its disgusting that CellC is taking payments that are not due at the moment and top of it not rectifying payments when a ticket is logged
I have send my private bank statements to about 3 email addresses and nothing has still been done in the meantime my statements are just floating around at CellC. My debit order goes off each month my payments need to be on my profile! I want my credit on my account once its been rectified paid back to me in my bank account. Its tough times in our country currently and its disgusting that CellC is taking payments that are not due at the moment and top of it not rectifying payments when a ticket is logged
MK
MONIQUE K's update31 Aug 2021, 09:27
Reviewer Update
Good day,
I have send my private bank statements to about 3 email addresses and nothing has still been done in the meantime my statements are just floating around at CellC. My debit order goes off each month my payments need to be on my profile! I want my credit on my account once its been rectified paid back to me in my bank account. Its tough times in our country currently and its disgusting that CellC is taking payments that are not due at the moment and top of it not rectifying payments when a ticket is logged
I have send my private bank statements to about 3 email addresses and nothing has still been done in the meantime my statements are just floating around at CellC. My debit order goes off each month my payments need to be on my profile! I want my credit on my account once its been rectified paid back to me in my bank account. Its tough times in our country currently and its disgusting that CellC is taking payments that are not due at the moment and top of it not rectifying payments when a ticket is logged
MK
MONIQUE K's updateReviewer Update
31 Aug 2021, 11:21My contract account number is ***
However I have a prepaid cellc number *** I would like to use this number as my contract number, as my new upgrade doesnt have a dual sim card. When I just upgraded Cellc notified me they cant assist in the number change as my *** number is not Ricad
However I have a prepaid cellc number *** I would like to use this number as my contract number, as my new upgrade doesnt have a dual sim card. When I just upgraded Cellc notified me they cant assist in the number change as my *** number is not Ricad
MK
MONIQUE K's update31 Aug 2021, 11:21
Reviewer Update
My contract account number is ***
However I have a prepaid cellc number *** I would like to use this number as my contract number, as my new upgrade doesnt have a dual sim card. When I just upgraded Cellc notified me they cant assist in the number change as my *** number is not Ricad
However I have a prepaid cellc number *** I would like to use this number as my contract number, as my new upgrade doesnt have a dual sim card. When I just upgraded Cellc notified me they cant assist in the number change as my *** number is not Ricad
MK
MONIQUE K's updateReviewer Update
31 Aug 2021, 11:38I am using the SIM Card in another phone as its not switched to my contract number yet.
Please double check **** - Monique Kuhn - how long will it take to change this to my contract number?
Please double check **** - Monique Kuhn - how long will it take to change this to my contract number?
MK
MONIQUE K's update31 Aug 2021, 11:38
Reviewer Update
I am using the SIM Card in another phone as its not switched to my contract number yet.
Please double check **** - Monique Kuhn - how long will it take to change this to my contract number?
Please double check **** - Monique Kuhn - how long will it take to change this to my contract number?
MK
MONIQUE K's updateReviewer Update
31 Aug 2021, 12:34I purchased the SIM card about 5+ years ago therefore I am pretty sure it should be registered under my name Monique Kuhn
MK
MONIQUE K's update31 Aug 2021, 12:34
Reviewer Update
I purchased the SIM card about 5+ years ago therefore I am pretty sure it should be registered under my name Monique Kuhn
MK
MONIQUE K's updateReviewer Update
31 Aug 2021, 14:47image.png 103.28 KBI do think I've waited my turn.....
MK
MONIQUE K's update31 Aug 2021, 14:47
Reviewer Update
image.png 103.28 KBI do think I've waited my turn.....
MK
MONIQUE K's updateReviewer Update
03 Sept 2021, 13:32Hello,
No update with regards to my reimbur*****t on my account, please could you get back to me on my alternative number ***
No update with regards to my reimbur*****t on my account, please could you get back to me on my alternative number ***
MK
MONIQUE K's update03 Sept 2021, 13:32
Reviewer Update
Hello,
No update with regards to my reimbur*****t on my account, please could you get back to me on my alternative number ***
No update with regards to my reimbur*****t on my account, please could you get back to me on my alternative number ***
MK
MONIQUE K's updateReviewer Update
06 Sept 2021, 12:25Hello CellC Team,
Please provide me with an update on my reimbur*****t and also my account allocations! I have been struggling to sort my account out since June 2021. Now I have finally received confirmation that my money will be reimbursed on the 31 Aug 2021. Please dont tell me to wait my turnover time or that there is a backlog! There was no "backlog" when CellC kept double deducting my account.
Please revert back to me ***
Please provide me with an update on my reimbur*****t and also my account allocations! I have been struggling to sort my account out since June 2021. Now I have finally received confirmation that my money will be reimbursed on the 31 Aug 2021. Please dont tell me to wait my turnover time or that there is a backlog! There was no "backlog" when CellC kept double deducting my account.
Please revert back to me ***
MK
MONIQUE K's update06 Sept 2021, 12:25
Reviewer Update
Hello CellC Team,
Please provide me with an update on my reimbur*****t and also my account allocations! I have been struggling to sort my account out since June 2021. Now I have finally received confirmation that my money will be reimbursed on the 31 Aug 2021. Please dont tell me to wait my turnover time or that there is a backlog! There was no "backlog" when CellC kept double deducting my account.
Please revert back to me ***
Please provide me with an update on my reimbur*****t and also my account allocations! I have been struggling to sort my account out since June 2021. Now I have finally received confirmation that my money will be reimbursed on the 31 Aug 2021. Please dont tell me to wait my turnover time or that there is a backlog! There was no "backlog" when CellC kept double deducting my account.
Please revert back to me ***
MK
MONIQUE K's updateReviewer Update
06 Sept 2021, 15:31Hello CellC Team,
I am still awaiting you response to my previous post
I am still awaiting you response to my previous post
MK
MONIQUE K's update06 Sept 2021, 15:31
Reviewer Update
Hello CellC Team,
I am still awaiting you response to my previous post
I am still awaiting you response to my previous post
MK
MONIQUE K's updateReviewer Update
07 Sept 2021, 08:04Hello CellC Team,
I am still awaiting you response to my previous post
I am still awaiting you response to my previous post
MK
MONIQUE K's update07 Sept 2021, 08:04
Reviewer Update
Hello CellC Team,
I am still awaiting you response to my previous post
I am still awaiting you response to my previous post
MK
MONIQUE K's updateReviewer Update
13 Sept 2021, 10:08Hello CellC Team,
I have not received feedback from the 03/09/2021! This makes me want to cancel my contact!!!!! Please get back to me!
I have not received feedback from the 03/09/2021! This makes me want to cancel my contact!!!!! Please get back to me!
MK
MONIQUE K's update13 Sept 2021, 10:08
Reviewer Update
Hello CellC Team,
I have not received feedback from the 03/09/2021! This makes me want to cancel my contact!!!!! Please get back to me!
I have not received feedback from the 03/09/2021! This makes me want to cancel my contact!!!!! Please get back to me!