Cellc double debits your account and does not get back to you on why.

How does one describe service that does not exist? Cellc did a double debit from my account. I enquired to why, on the 18th of January, they needed to do a double debit, first problem, the call centre agent called my *********** for misunderstanding how debit orders work and as I start to lose my cool, she asks me to calm down because it is not her that got double debited.

After that call I called customer care to which they admitted there was a problem and apologised, they referred me back to an agent, whom agreed with customer care. I was told finance would contact me back.

Received no call but an email on the 28th of January, stating there was nothing wrong with the double debit.

Come on Cellc, is this how you treat a loyal customer for 7 years? If the reason to why my account was double debited if valid, then sure, but to double debit me for no reason is theft if I am not mistaken.