1 reviews | Active since Sept 2022
CELLC DOESN'T TAKE CUSTOMERS SERIOUS
I currently have 7 contracts with Cell C. When I took them I ordered that they should debit my account on the 26th of every month. Well, I realized they debited my account a day before. That time at least I would still have something in my account. None, I called them again for them to change to the 26th. They promised it has been changed. Rn they debited a day before as they have been doing and it bounced. The suspended my lines. I called them many times and some of their consultants were rude. I now detest the day I signed a contract with them. I really wouldn't recommend it to anyone. I had to lash at their consultant for them to change the debit order date. Furthermore, they've been failing to merge my accounts for the past 3 months. They always have an excuse.
Thank you for contacting us regarding your account.
Please receive our apologies for the unpleasant experience you have had with us. We can confirm that your debit order date has been updated from the 25th to the 26th and this was processed on the 05/09/2022. Please note that the new date will be effective the following month.
We will be able to assist with combining your accounts but this can only be done once the accounts are up to date.
^TN
Best regards,
Thank you for contacting us regarding your account.
Please receive our apologies for the unpleasant experience you have had with us. We can confirm that your debit order date has been updated from the 25th to the 26th and this was processed on the 05/09/2022. Please note that the new date will be effective the following month.
We will be able to assist with combining your accounts but this can only be done once the accounts are up to date.
^TN
Best regards,