Cellc do not adhere or take into consideration the consumer protection act and evidence provided

Cancelled within 7day cooling off period. Not abiding by law. I have been writing, calling Cellc with them only blocking me avoiding to assist transferring me, abusing and laughing at me because they cannot resolve this query. The issue is straightforward, I did not agree to the package, deal information was not specific, I Cancelled within cooling off period and no success. I emailed the proof of sms with dates when the delivery was. I wish I never stayed loyal to Cellc, your agents treated me as I am a ******** telling me I fail my own security questions. As if in a few hours my ID name surname address would change. Why are you denying confirmation of cancellation? Did you read all the reviews on this page and Facebook, everyone can't be wrong and your agents right. There is no reference number, your agents never provide a reference number. Delivery 31st July, cancellation 6, 7, 8, 9, 10, 11 and now 12 August.