CW
Craig W
1 reviews | Active since Apr 2019
25 Mar 2020, 14:27
CellC dishonesty and tardiness.
Cell Deducted money from my account after it was promised I would no longer pay, they confirmed the fault on their side. They then said the money would be back in my account by the 24 of April. as confirmed by the Gentleman in finances I spoke to last week. It is again a not on time as I have not received my money back. I cannot get hold of CellC as my nr is no longer on their database. When can I expect my money back??? CellC really neat to stop being tardy and ********* lying to clients or taking money from people who are no longer clients. I expect my money within the next 48 hours. Thank you BYE
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Replies (2)
Cell C's replyOfficial
25 Mar 2020, 14:55Good day Craig
Thank you for contacting Cell C.
We'll be in touch to assist regarding the billing.
^MP
Thank you for contacting Cell C.
We'll be in touch to assist regarding the billing.
^MP
Cell C's reply25 Mar 2020, 14:55
Official
Good day Craig
Thank you for contacting Cell C.
We'll be in touch to assist regarding the billing.
^MP
Thank you for contacting Cell C.
We'll be in touch to assist regarding the billing.
^MP
CW
Craig W's updateReviewer Update
29 Mar 2020, 16:12This number is my only active number. The guy told me my money would be refunded. So how will I get my money back . It is a fault from your side, not mine pay back my money into my account please I am not even part of CellC anymore yet I still have issues. I was told the note reflects on my name and the money was to be paid over Tuesday that passed. They said 5 to 7 working days excluding weekends, from the moment it was logged as a credit note and that was said 2 weeks ago . Again of you uncertain go find the call of about 2 weeks ago Saturday the morning when the lady told me the error was on CellC side and my money would be REFUNDED . SO DID THE GUY FROM LAST CALL. For a telecommunications company your internal communication is terrible. Just sort out the problem and get my money back to me thanks .
CW
Craig W's update29 Mar 2020, 16:12
Reviewer Update
This number is my only active number. The guy told me my money would be refunded. So how will I get my money back . It is a fault from your side, not mine pay back my money into my account please I am not even part of CellC anymore yet I still have issues. I was told the note reflects on my name and the money was to be paid over Tuesday that passed. They said 5 to 7 working days excluding weekends, from the moment it was logged as a credit note and that was said 2 weeks ago . Again of you uncertain go find the call of about 2 weeks ago Saturday the morning when the lady told me the error was on CellC side and my money would be REFUNDED . SO DID THE GUY FROM LAST CALL. For a telecommunications company your internal communication is terrible. Just sort out the problem and get my money back to me thanks .