1 reviews | Active since Jan 2017
cellc direct service paying for a contract not owned
<p>Good day. On 20 May 2016 I received my ordered pocket wifi router delivered by cellc courier service. On opening parcels 2 devices had been sent. I immediately contacted cellc and notified them. I was instructed to take the second device to my nearest cellc outlet where they cellc would ensure collection and cancellation of second device as it was a mistake on there side for a duplication of order. On 21 May 2016 the second device was handed in at cellc walmer park Port Elizabeth.<br />During October 2016 I noticed that I was still being billed for the second device. After again contacting there call centre I was instructed to go and collect the second device (at my expence)and they would arrange their courier service to collect from me.<br />The courier company arrived late in October and collected the device which was still unopened and sealed as received.<br />To date I am still being billed for this second device.<br />Account details of the second device is:account number ********** 82. With a monthly billing of R 205. <br />This is disgusting service and I expect immediate repayment of all payments made with interest.</p>
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
Mpho confirmed that he has contacted you and provided you with feedback in regards to your query.
Regards
Cell C | DA
Mpho confirmed that he has contacted you and provided you with feedback in regards to your query.
Regards
Cell C | DA
