Cellc device insurance is pathetic

I submitted a claim for my ****** phone on the ***3, to this day I am being given the run around. Everytime I call they keep saying the claim is with the underwriters, or they waiting for the sales agent that sold the policy to me to call them. I am so disappointed that I opted to take my device insurance with cells. Had I known that I will be bull ****ed around I would have taken the insurance elsewhere. I.am overall dissatisfied and unhappy with the service I am getting from cellc regarding my claim.