CellC deserves a gold medal for their poor service

<p>RFrom Oct 2017 I took my fone LG Beat4 to be repaired to cellc Hatfield Plaza in Pretoria. After waiting I called the insurance to find what is going on. According to the insurance, I did not insurance the LG Instead, it showed it was the Sony of which I do not own that fone anymore, however, cellc at Hatfield did correct it. As a result the repair center returned it due to lack of answer. I went back to the outlet of which the claim to have corrected it but the insurance said it wasnt. I went with my contract which state's that i did insure the LG BEAT4. I eventually had the insurance on the line while being at the outlet. Finally it was corrected and we again submited a claim.I called in December last year to find out if the claim was being processed but there was no luck. I called on the 5th of Jan to find out if the claim was processed and suddenly they could not find my document. I called today 6th Jan 2017 to find out about the claim but it is not and I'm being told to wait. This is totally unacceptable, I am paying and never missed a payment to the insurance as well as my contract to still not have my phone to be repaired. I am without a phone since October 2016 yet I'm paying every month towards it. I would like my phone to be returned ASAP and my contract as well as my insurance CANCELLED My IMEI number is 352621-07- ********** Reference for repair center GPPRE75178 Number associated with my phone ********** 800 ID ********** 333082 INSURANCE does not evn tell me what my policy number is. Don't evn know what to do or whom to speak to. I have even relocated from Limpopo to Pretoria and I'm now in Rustenburg without a fone but I'm paying towards getting their services </p>