Cellc debit orders are done without consent and bad

Giving cellc 1 star rating is too kind for the pathetic clientel service received. Please check cellc debit order Ref sp******** for R250 and R81. 10 is debited to my bank account on the 25th of every month for the last 5months. I have spoken to the cellc customer service about these unauthorized debit orders for 3 months now and not one of the promises **** to stop debiting my account has materialized. Not only is this inconveniencing my cash flow status, it has become a costly event to reverse these payments on a monthly basis. This is my 3rd and final request for cellc to stop processing unauthorised payments on my account. The other problem is they keep on making notes on their system that the queries is resolved while I left in the dark without response until such time I call them and have to go through this robotic system of theirs having to repeat myself as many times as they transfer me it is exhausting.