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QH
Quinton Henry-Taylor

1 reviews | Active since Feb 2015

11 Oct 2018, 13:18

CellC - Debit Order Issue

Good day,

I have a issue with my account at the moment. I have tried to app**** for 2 x new lines today after numerous of phone calls and struggles it was adviced that it was declined due to me not paying my Cell C account. Imagine?

Each month you debit from my account the 30th which i asked numerous times that this is not my debit date and asked numerous times for the 7th as a debit date. But each 1st of a month my Cell C account gets paid via eft and payment sent to Cell C.

Please fix this or ill move my business elsewhere. I need those 2 x new lines that i app**** for today

Kind Regards

0
Replies (8)
Cell C
Cell C's reply11 Oct 2018, 13:59
Official

Good afternoon Quinton

We will ensure that this matter is sorted. Do expect communication from one of our team members.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Best regards,

QH
Quinton Henry-Taylor's update11 Oct 2018, 14:51
Reviewer Update
Good day, I see that someone did try to phone me earlier on apologies was in meeting . Please try again.
Cell C
Cell C's reply12 Oct 2018, 10:36
Official

Noted, he will try again.

Regards

Cell C | PN

Best regards,

QH
Quinton Henry-Taylor's update12 Oct 2018, 12:58
Reviewer Update
Good day I am still waiting for someone to contact me. Please contact me asap to resolve this issue
QH
Quinton Henry-Taylor's update13 Oct 2018, 12:31
Reviewer Update
another complaint has been lodged due to no communication from your company welldone cellc
Cell C
Cell C's reply15 Oct 2018, 10:24
Official

Apologies for the delay, do expect communication.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply15 Oct 2018, 11:11
Official

Maropeng is handling this matter and has requested one of the sales consultants to assist with your contract application.

Regards

Cell C | PN

Best regards,

QH
Quinton Henry-Taylor's update17 Oct 2018, 16:09
Reviewer Update
Good day, I am not happy with the treatment i receive at the moment with Cell C at all. They use a credit company called XDS to see if one qualify for new lines. From the first contract i had issues with XDS and sorted it out and remove all negative companies and it's listings. Now all of the sudden Cell C says there is 11 listings out of the blue from years back after i sorted them out in the beginning of the year. When i asked Cell C to send me the report to show me what they're on about they refuse to assist me. I want answers Cell C. I pay my accounts on time each month and this is the treatment i get. Another issue is that CellC captured my banking details wrong and each month the debit order bounce, but i pay them the same day that the debit order bounce! I am apalled at your service and will make sure everyone knows it! Get someone useful to correct this error with immediate effect! Kind Regards