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Daniel P

1 reviews | Active since Oct 2019

19 Dec 2023, 14:14

Cellc

Still not happy although the issue was resolved. 3 days later Will definitely be looking for a different service provider

0
Replies (6)
Cell C
Cell C's reply19 Dec 2023, 14:24
Official
Dear Daniel du Preez,

Thank you for contacting us.

We are sorry to hear you feel this way.

We are glad to hear that your query has been attended to and the matter has been resolved.

Cell C | DA





Best regards,

DP
Daniel P's update21 Dec 2023, 22:42
Reviewer Update
I am in the process of moving all my cellc accounts to vodacom. My daughter went to Vodacom and she was approved for a new contract with vodacom within a few minute . Cellc informed her that she doesn't qualify for a new contract in her name when she app**** at cellc
We requested cellc to port her number from cellc to vodacom. Cellc refused to port the number. CAN YOU PLEASE EXPLAIN WHY YOU REFUSE TO PORT HER NUMBER
I also need to cancel the contract attached to the following number ending with 520
Cell C
Cell C's reply22 Dec 2023, 07:19
Official
Dear Daniel du Preez 

Thank you for contacting Cell C.

Kindly receive our sincerest apologies for the unpleasant experience and the inconvenience caused thus far.
 
We have referred your query to our Team, we will be in touch within 24-48 working hours to further assist.

Regards, 
Cell C | TM 

Best regards,

DP
Daniel P's update22 Dec 2023, 08:49
Reviewer Update
I would like you to cancel the contract for this number
+***0.
This was the number requested to be ported to vodacom
Cell C
Cell C's reply22 Dec 2023, 08:57
Official
Noted.

Our Team will be in touch to assist with your request accordingly.

Regards, 
Cell C | TM 

Best regards,

Cell C
Cell C's reply27 Dec 2023, 10:47
Official
Dear Daniel du Preez

 Thank you for allowing us the opportunity to assist. Would you mind taking a moment to leave us a review, based on the service that you received from our Social Team,  on a scale of 1 to 5 stars? Your feedback helps us improve our business and provide better service to customers like you. 

 Thank you in advance! 

Regards
Cell C | NT

Best regards,