Item: Cell C
Rating: 1
Author: mandy D

Cell C's replyOfficial

25 Jun 2024, 15:52

Dear Mandy Dhaver,

Thank you for bringing this to our attention.

We apologize for any confusion or inconvenience caused. Could you please provide us with more details regarding your query or issue? This will help us investigate the matter and ensure we address your concerns promptly. If you could also resend the original email and provide any reference number to ***, it would be greatly appreciated. Please use 'HP: Mandy Dhaver ***' as the subject line on the email.
Thank you for your patience, and we look forward to resolving this for you.

Regards,
Cell C | TN

Best regards,

Cell C's reply25 Jun 2024, 15:52

Official

Dear Mandy Dhaver,

Thank you for bringing this to our attention.

We apologize for any confusion or inconvenience caused. Could you please provide us with more details regarding your query or issue? This will help us investigate the matter and ensure we address your concerns promptly. If you could also resend the original email and provide any reference number to ***, it would be greatly appreciated. Please use 'HP: Mandy Dhaver ***' as the subject line on the email.
Thank you for your patience, and we look forward to resolving this for you.

Regards,
Cell C | TN

Best regards,

mD

mandy D's updateReviewer Update

27 Jun 2024, 07:55

I received a call from CellC this morning - Derrick- according to him I need to share my bank statement with them as they need to see that the funds were paid to them. I refused to share my bank statement as I am of the opinion that what they are requesting is ********* - he then had the audicity to tell me that he needs to check if I had funds in my account to make certain that they had been paid. I told him that the information that I shared is a snip of my bank statement and that he could just as well check with their accounts departments - to which he said it could take ages.
DONT PURCHASE FROM CELLC WEBSITE AS ALL THEY DO IS ***** YOUR MONEY AND TRY TO FIND EXCUSES NOT TO REFUND YOU

mD

mandy D's update27 Jun 2024, 07:55

Reviewer Update

I received a call from CellC this morning - Derrick- according to him I need to share my bank statement with them as they need to see that the funds were paid to them. I refused to share my bank statement as I am of the opinion that what they are requesting is ********* - he then had the audicity to tell me that he needs to check if I had funds in my account to make certain that they had been paid. I told him that the information that I shared is a snip of my bank statement and that he could just as well check with their accounts departments - to which he said it could take ages.
DONT PURCHASE FROM CELLC WEBSITE AS ALL THEY DO IS ***** YOUR MONEY AND TRY TO FIND EXCUSES NOT TO REFUND YOU

Cell C's replyOfficial

27 Jun 2024, 08:43

Dear Mandy Dhaver,

Your matter is still being handled, as your query was received via ***. A bank statement or a screen short of each transaction is required as proof of recharge.

Regards,
Cell C | SR

Best regards,

Cell C's reply27 Jun 2024, 08:43

Official

Dear Mandy Dhaver,

Your matter is still being handled, as your query was received via ***. A bank statement or a screen short of each transaction is required as proof of recharge.

Regards,
Cell C | SR

Best regards,

mD

mandy D's updateReviewer Update

27 Jun 2024, 12:21

I provided you with screenshots of each transaction already - in my initial email

mD

mandy D's update27 Jun 2024, 12:21

Reviewer Update

I provided you with screenshots of each transaction already - in my initial email

Cell C's replyOfficial

27 Jun 2024, 12:58

As advised on the call a screen short of each transaction history is required as the screen short you have sent is not sufficient for our team to log a request.

Regards,
Cell C | SR

Best regards,

Cell C's reply27 Jun 2024, 12:58

Official

As advised on the call a screen short of each transaction history is required as the screen short you have sent is not sufficient for our team to log a request.

Regards,
Cell C | SR

Best regards,

mD

mandy D's updateReviewer Update

27 Jun 2024, 15:49

that is exactly how it appears on my bank statement - so educate me

mD

mandy D's update27 Jun 2024, 15:49

Reviewer Update

that is exactly how it appears on my bank statement - so educate me

Cell C's replyOfficial

27 Jun 2024, 15:57

Please log in to your banking APP and go to transaction history, we need a screen short from transaction history on you banking app.

Regards,
Cell C | SR

Best regards,

Cell C's reply27 Jun 2024, 15:57

Official

Please log in to your banking APP and go to transaction history, we need a screen short from transaction history on you banking app.

Regards,
Cell C | SR

Best regards,

CELLC - DAYLIGHT ******* AND LIES