CellC Data deal

On 12/09/2023 I bought a 7G for 7days data bundle. I received an sms that 500Mb was allocated to my account. I called the callcenter who said that the bundle was for 500mb day and 500mb nite. This was not as advertised. The agent said that this was stated in the tc's and c's, however tc's and c's were not available on the *147# option I used to buy the bundle.

Every single day the bundle was depleted without me using any data. I again took this up with the callcenter, refnr ***. The agent said that he cannot see where the data has gone, and advised me to make sure that all my phone's settings are correct. The agent sent me instructions on how to make sure that my settings were correct. I changed my settings accordingly. The next day the data was still depleted although all phone settings were in order. The agent promised to send me a breakdown of the data that was used, that I never received. He also promised that the backoffice would call me. On 16/09/2023, 08h40, I received a voicemail from the backoffice as I was not available. The voicemail said that the agent would call me again, which never happened.

On 15/09/2023 I bought another bundle, 1.5G for R19 just to make sure that the data worked correctly. The 1.5G data lasted for quite a few hours. The bundle i bought was deceiving, the customer service i received was horrible and there is definitely a big problem with the 7G for 7days data bundle. Another issue is that getting a balance on the data deal never worked.