SJ
Samantha J

1 reviews | Active since Mar 2017

15 Mar 2017, 12:02

CELLC CUSTOMER SERVICE PATHETIC

<p>I AVE HAD A CELLC CONTRATC FOR UNER TWO YEARS, EVEYTIME I FIND OUT MY INSTALMENT CHANGES, THEY DEDUCT 2499.99 FROM MY ACCOUNT WITH ABSOLUTELY NO PERMISSION. I CHANGE MY DEBIT DATES AND THATS DOESNT GET FIXED.</p> <p> </p> <p>I THEN TRY TO CHANGE TO AN EFT ARRANGEMENT AND THEY REQUIRE A LETTER WHY.</p> <p>ONCE MY WIFE SENDS THAT THEY STILL DONT CONTACT ME AT ALL.</p> <p> </p> <p>THIS IS THE WORST NETWORK EVER. I WILL NEVER RECOMMEND THIS NETWORK</p>

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Replies (2)
Cell C
Cell C's reply15 Mar 2017, 12:33
Official

Firstly we need to find out why your instalments have been fluctuating and sort your debit order date.

When you change from debit order to EFT, you need to provide documentation for the arrangement to be approved and changed.

Regards

Cell C | PN

Cell C
Cell C's reply17 Mar 2017, 11:26
Official

Palesa has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN