1 reviews | Active since Sept 2012
CellC "Customer Service" my backside
<p>I have been frustrated with a billing query for data useage and have been backwards and forewards with the call centre for more than a month. All they do is answer the wrong question over and over again. Since then I went into Fourways mall and spoke to the branch manager Beishen who promised me that if I sent him an email he would look into it... I have sent him an email twice and am still not getting a response. He will not even acknowledge receipt of it. </p> <p> </p> <p>I have reached the end of my tether. I supported Cell C because I truly thought you stood for the little guys but you are in truth no better than the other 2 players. I will now be buying on price and cancelling my contract</p>
Thank you for posting to us.
We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you during the course of the day and assist.
Regards
Cell C | PN
Thank you for posting to us.
We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you during the course of the day and assist.
Regards
Cell C | PN
I look forward to hearing from one of the escalations team today. I hope this is not another idle promise. I have heard them all in the last 7 weeks|!
I look forward to hearing from one of the escalations team today. I hope this is not another idle promise. I have heard them all in the last 7 weeks|!
Nelly has been in contact with you to assist with this matter. However, you proposed to be contacted at a convenient time.
Regards
Cell C | PN
Nelly has been in contact with you to assist with this matter. However, you proposed to be contacted at a convenient time.
Regards
Cell C | PN
As per feedback, please send the details and Nelly will assist further with this matter.
Regards
Cell C | PN
As per feedback, please send the details and Nelly will assist further with this matter.
Regards
Cell C | PN
Hi Jason
Nelly confirmed that she has received your email and will be in touch with feedback.
Regards
Cell C | PN
Hi Jason
Nelly confirmed that she has received your email and will be in touch with feedback.
Regards
Cell C | PN
