JR
Jason R

1 reviews | Active since Sept 2012

13 Sept 2016, 10:17

CellC "Customer Service" my backside

<p>I have been frustrated with a billing query for data useage and have been backwards and forewards with the call centre for more than a month. All they do is answer the wrong question over and over again. Since then I went into Fourways mall and spoke to the branch manager Beishen who promised me that if I sent him an email he would look into it... I have sent him an email twice and am still not getting a response. He will not even acknowledge receipt of it. </p> <p> </p> <p>I have reached the end of my tether. I supported Cell C because I truly thought you stood for the little guys but you are in truth no better than the other 2 players. I will now be buying on price and cancelling my contract</p>

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Replies (5)
Cell C
Cell C's reply13 Sept 2016, 10:54
Official

Thank you for posting to us.

We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you during the course of the day and assist.

Regards
Cell C | PN

JR
Jason R's update13 Sept 2016, 11:07
Reviewer Update

I look forward to hearing from one of the escalations team today. I hope this is not another idle promise. I have heard them all in the last 7 weeks|!

Cell C
Cell C's reply14 Sept 2016, 08:58
Official

Nelly has been in contact with you to assist with this matter. However, you proposed to be contacted at a convenient time.

Regards

Cell C | PN

Cell C
Cell C's reply15 Sept 2016, 07:41
Official

As per feedback, please send the details and Nelly will assist further with this matter.

Regards

Cell C | PN

Cell C
Cell C's reply15 Sept 2016, 11:05
Official

Hi Jason

Nelly confirmed that she has received your email and will be in touch with feedback.

Regards

Cell C | PN