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Andrea D

1 reviews | Active since Jun 2023

06 Jun 2023, 11:23

Cellc customer service is nonexistent

I have been having issue with cellc since august 2021. Ive been with them for many yaers before this. And it all started when they failed to do a debt because they were apparently having an issue with debit orders.ever since i had to pay them via eft because they where not updating their records of my payments and were taking money that did not belong to them. After all the ****ty emails i sent them they finally called me and updated their books. because of the reversals i did somewhere along the line some payments weren't done. They blocked my line because it was in arear and all through them.This month they told me to pay R1300 which was the balance owing and my line would be open only to call them and they say go to the store. At the store the associate called them and they still asked for another payment of R350 which I did immediately but still no service on my phone even with sending them proof of payment. Irs now 4 days since they took my money and have not unblocked my lines.now they say im no longer a cell c customer. I cannot make or receive calls on my numbers and when emailwd they take forever to respond and sometimes never. I have had enough of cellc and their ****py attitude and customer service.

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Replies (16)
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Andrea D's update06 Jun 2023, 11:56
Reviewer Update
Dear cell c. I am not going to get new numbers i want my numbers that i have been using for all these years. I dont care how you do it but i want it. And dont come to me with that bull**** of nonpayment because if you took the time to actually look at the dates on all the proof of payments i sent you then you will see that all payments where made. All this **** started with you cellc and now you make it seem like its my fault. I need my numbers for work purposes and cannot lose it so do waht you have to make them work again.
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Andrea D's update06 Jun 2023, 12:21
Reviewer Update
If you go to your facebook page i have posted some of the emails that i have sent but received no reply about actions taken. Your customer service says calls are recorded so if they really are, go back to the call for the 06 August 2021 when i called to ask why the debit did not go off and the consultant said yourl.having a problem with debit orders and i can pay via eft.she sent me the details an thats what i used.
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Andrea D's update06 Jun 2023, 12:26
Reviewer Update
I was asked to pay R350 which up until now, i haven't been told whats its for. The consultant that called me to me that i need to pay R1200 some change to bring my account upto date jut i paid R1300. And then i go to the store and im asked to pay a further R350. What as that for Cellc? Im the one that paying the price for your incompetence. Listen to the call recordings. Check the dates for proof of payment and treat your customers right.
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Andrea D's update06 Jun 2023, 12:28
Reviewer Update
I will keep replying on this platform so that the public can see the kind of service you provide. After being your customer for so long. Im utterly disappointed and frustrated at what is happening
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Andrea D's update06 Jun 2023, 12:36
Reviewer Update
There is clearly something wrong with you. HOW THE HELL WILL YOU CONTACT ME ON THAT NUMBER WHEN YOU DEACTIVATED IT. COME ON NOW CELLC. THOSE ARE THE ONLY NUMBERS I HAVE.I hope this i big enough for you to see.
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Andrea D's update07 Jun 2023, 09:04
Reviewer Update
Dear Cellc.
Its me again. Hi.... So I waited for your call yesterday and I wasnt suprised when you didnt call.Thats the kind of service you've been giving me for the past two years yet still taking my money. No call backs,no email responses about action taken,well there clearly wasn't any action taken coz thats why we are here. CUSTOMER SERVICE CELLC. Yours is nonexistent 👎
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Andrea D's update07 Jun 2023, 10:13
Reviewer Update
Your team did not try to call me yesterday but im not gonna argue with dimwits that think they know all. Like i mentioned in my reply with the contact number, you can only call that number after 16:30. That munber does not belong to me but the person is allowing me to receive a call from you so please be prompt with that at least.
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Andrea D's update19 Jun 2023, 15:20
Reviewer Update
Dearest cellc. Im back again. I received a call from one of your customers service consultants yesterday (sunday). I had to explain the whole issue that started in 2021. By the kind of responses i was getting from the lady, cellc does not like to take any responsibility for their wrong. You just wanna put everything on the customer even though all this started with you. Im livid with way you are dealing with my query. IM WANT MY NUMBERS SORTED OUT CELLC. I WANT MY NUMBERS ACTIVATED AGAIN. I HAVE BEEN YOUR CUSTOMER FOR SO MANY YEARS AND THE SERVICE YOU ARE GIVING ME IS UTTERLY RIDICULOUS.... ONCE AGAIN IM GONNA SAY. ALL THIS STARTED WITH YOU. GO BACK AND CHECK THE DATES ON POPs THAT I SENT FROM 06 AUGUST 2021 AND SORT OUT THIS MESS.
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Andrea D's update08 Jul 2023, 11:08
Reviewer Update
Dear cellc. Its me again. So i see that you have yet to take responsibility for the **** you put me in. Its been more than a week now that i gave you the details you requested to get my number activated again. I have not received any feedback to date. Its becoming more and more frustrating dealing with you people. Like i said your customer service is nonexistent.🤬🤬🤬🤬
Cell C
Cell C's reply08 Jul 2023, 11:23
Official
 Dear Andrea David 

Thank you for contacting Cell C.

Kindly receive our sincerest apologies for the unpleasant experience and the inconvenience caused thus far. 

We will follow up on your query with our team and revert back with feedback.

Regards,
^TM 
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Andrea D's update08 Jul 2023, 11:34
Reviewer Update
To the person who is replying on this platform On behalf of CellC. I just wanna say that im so sick of seeing that reply "apologies for the unpleasant experience or inconvenience ". Im gonna now take other actions. What have you done to rectify the situation that YOU have put me in.? Let me answer that for you. NOTHING.!!!. I made a pyment of R350 and i still havent been told whats its for. Your consultants are ***********. They dont understand a simple explanation. You say calls are recorded and i know i have a right to request that recording. So for further investigation, can i please have all the call recordings sent to me on email.
Cell C
Cell C's reply08 Jul 2023, 12:09
Official
We understand your frustration, we will do our best to better resolve your query accordingly. 

Regards,
^TM 
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Andrea D's update08 Jul 2023, 12:11
Reviewer Update
A whole 2 years and yourl did ****** all. Its been a month since i first posted here and still nothing has been done. How much more fame do yourl want from me🤬🤬🤬🤬
Cell C
Cell C's reply08 Jul 2023, 12:30
Official
Our team will be in touch to assist and provide feedback.

Regards,
^TM 
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Andrea D's update18 Jul 2023, 09:30
Reviewer Update
Dear cellc. Why am i not suprised... its been 10 days since your last response to my message. Im still waiting Cellc. I got the simcard that you asked for, i gave you the rica serial number that you asked for (from the sim that i bought and had to rica instore). But...🤬🤬🤬🤬. I told tou that i use my number for work purposes.Things are already bad but If i lose my number its gonna get worse. Im so sick of this now really.🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬
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Andrea D's update18 Jul 2023, 10:25
Reviewer Update
I did rica the sim instore and because yourl said its not done, I also did an online rica through the cellc website. So please go and update your system and check again. It was done twice.