CellC Customer Service at its best

3 contracts came to termination date. I contacted this service provider (Ashley on 084 143, May 2020). I terminated all 3 telephonically, requesting 1 number to be changed to pre-paid (the latter being done but not the former). Last payment to be end of June and end-of July 2020 respectively.

CellC upgrades dept. calls me to upgrade (since I am due for an upgrade) ??????

Calls CellC to query this "Upgrade" (as all contracts were terminated - how does one upgrade a terminated contract ?) "Ashley" on 084 143 is apparently not available So, spoke to Marvin on 084 143 (12 Aug 2020 ; 14:30) - (cannot again be cross questioned on specifics; which was Marvin's tactic on when/ where/ how = to throw guilt on me as opposed to on "Ashley"). BAD service- client cannot provide specifics, yet client called in good faith that a termination will be handled.

so now; record specifics

Marvin cannot resolve my query but promises me that his team-leader (Keery-Lee DuPlooi) will call me back to clarify and resolve.

5 days later ... no call back from Marvin or Kerry-Lee

so I called again, Marvin later came back.

Now he just wants to know if I want to wait for Kerry to call me back or do I want to put in a 30 days notice to cancel the other 2 contracts

Should I wait for Kerry again ... ???

Either way, I have to pay them for something I stopped using in May (and have to still pay for in August 2020)

Is this service or what ?