cellc customer service appauling - the absolute pits

If there was a 0 or not star option, I would definitely jump on that train because I am really not sure why cellc has a customer service department when there is absolutely no service at all. Either the person on the line doesnt have an email for you to send anything and they cant transfer to another person. Meanwhile your line is blocked without informing you. 10 calls to the customer service and 9 emails later they find the proof of payment. Absolutely appauling!!!!@