CELLC CUSTOMER SERVICE APPAULING!! PLEASE CANCEL BOTH MY CONTRACTS!! FAILURE TO DELIVER

I have been a customer with cellc for over 10 years now. LOYAL customer i think. last week i upgraded my contract and actually took 2 contracts. first i spoke to a lady she offered me a Nova 9 SE, she said i would get a free gift with it, cool. 2nd i spoke to a guy who offered me Y70 for my daughter. GREAT!!! took it. he didnt promise me anything. NOW, my Nova 9 came on Tues WITHOUT the free gift. i sent emails to customer care, no response whatsover. I email im sure all week but still no response. I receive an sms yesterday 25/08 that my case has benn finalised. FINALISED HOW? No one contacted me, no one emailed, WHAT APPAULING CUSTOMER SERVICE!!!! I then call this morning 26/08, asking what is the outcome, i am told that they listened to the call the guy didnt promise me any gift. OFCOURSE, That was the second call!!!! THE 1st call, THE LADY PROMISED THE FREE GIFT. NOT THE GENT. THE NOVA 9 THE INITIAL CONTRACT!!!!! THE LADY THEN put an update on the case no. stating it was the 1st call that promised. NOW, I AM VERY UPSET THAT CELLC CUSTOMER CARE DECIDED TO TAKE THE EASY WAY OUT AND JUST DECIDED TO LISTEN TO THE 2ND CALL AND NOT BOTH CALLS AND THAT THEY FAILED TO GIVE ME ANY FEEDBACK. AS A CUSTOMER OF 10 YEARS WITH 2 NEW CONTRACTS UNDER THIS ECONOMY THEY FAILED TO HONOR THEIR PROMISE.

I WOULD ACTUALLY PLEASE LIKE TO CANCEL THESE UPGRDE CONTRACTS BOTH OF THEM, I AM UNHAPPY WITH THIS RIDICULOUS SERVICE. WE DO HAVE OPTIONS LIKE MTN AND TELKOM HEY. HOW HARD IS IT TO SEND OUT THE FREE GIFT WHICH WILL OR SHOULD COST LESS THAN THE UPGRADES TAKEN? I AM APPAULED.