KM
Karabo M
1 reviews | Active since Oct 2020
27 Jan 2025, 16:40
Cellc customer service
Cellc customer service is terrible, the lady I spoke with was rude that she even dropped the phone on my ear.
I regret forming a relationship with with CellC
Helpful (0)
Replies (6)0
Replies (6)
Cell C's replyOfficial
27 Jan 2025, 16:45Dear Karabo Moremedi,
We are truly sorry to hear about your recent experience with our customer service. This is not the level of service we aim to provide, and we deeply regret that you had such an unpleasant interaction.
Please accept our sincerest apologies for the behavior you encountered. We take this matter seriously and will investigate further to ensure this does not happen again. Your feedback is invaluable in helping us improve our service.We would like to make this right for you. Could you please share more details about the call and your issue, so we can look into this and provide assistance?
Once again, we apologize for the frustration and inconvenience caused.
Kind regards,
Cell C | DA
We are truly sorry to hear about your recent experience with our customer service. This is not the level of service we aim to provide, and we deeply regret that you had such an unpleasant interaction.
Please accept our sincerest apologies for the behavior you encountered. We take this matter seriously and will investigate further to ensure this does not happen again. Your feedback is invaluable in helping us improve our service.We would like to make this right for you. Could you please share more details about the call and your issue, so we can look into this and provide assistance?
Once again, we apologize for the frustration and inconvenience caused.
Kind regards,
Cell C | DA
Cell C's reply27 Jan 2025, 16:45
Official
Dear Karabo Moremedi,
We are truly sorry to hear about your recent experience with our customer service. This is not the level of service we aim to provide, and we deeply regret that you had such an unpleasant interaction.
Please accept our sincerest apologies for the behavior you encountered. We take this matter seriously and will investigate further to ensure this does not happen again. Your feedback is invaluable in helping us improve our service.We would like to make this right for you. Could you please share more details about the call and your issue, so we can look into this and provide assistance?
Once again, we apologize for the frustration and inconvenience caused.
Kind regards,
Cell C | DA
We are truly sorry to hear about your recent experience with our customer service. This is not the level of service we aim to provide, and we deeply regret that you had such an unpleasant interaction.
Please accept our sincerest apologies for the behavior you encountered. We take this matter seriously and will investigate further to ensure this does not happen again. Your feedback is invaluable in helping us improve our service.We would like to make this right for you. Could you please share more details about the call and your issue, so we can look into this and provide assistance?
Once again, we apologize for the frustration and inconvenience caused.
Kind regards,
Cell C | DA
KM
Karabo M's updateReviewer Update
27 Jan 2025, 16:49I called last week and was promised to be contacted in 48hrs,the turn around time had lapsed hence I called customer care and was reffered to collections.
The lady who took my call was dismissive and rude then dropped the call on my ear.
The lady who took my call was dismissive and rude then dropped the call on my ear.
KM
Karabo M's update27 Jan 2025, 16:49
Reviewer Update
I called last week and was promised to be contacted in 48hrs,the turn around time had lapsed hence I called customer care and was reffered to collections.
The lady who took my call was dismissive and rude then dropped the call on my ear.
The lady who took my call was dismissive and rude then dropped the call on my ear.
Cell C's replyOfficial
27 Jan 2025, 16:57 Dear Karabo Moremedi,
Thank you for your response.
Please rest assured that we take your feedback seriously and will address the matter internally. We understand how important it is to receive timely and respectful assistance, and we are committed to improving our processes and customer interactions.To assist you further, could you kindly provide more details about the original issue you called about? We want to ensure that it is resolved promptly and that we take the appropriate steps regarding the recent call.
Cell C | DA
Thank you for your response.
Please rest assured that we take your feedback seriously and will address the matter internally. We understand how important it is to receive timely and respectful assistance, and we are committed to improving our processes and customer interactions.To assist you further, could you kindly provide more details about the original issue you called about? We want to ensure that it is resolved promptly and that we take the appropriate steps regarding the recent call.
Cell C | DA
Cell C's reply27 Jan 2025, 16:57
Official
Dear Karabo Moremedi,
Thank you for your response.
Please rest assured that we take your feedback seriously and will address the matter internally. We understand how important it is to receive timely and respectful assistance, and we are committed to improving our processes and customer interactions.To assist you further, could you kindly provide more details about the original issue you called about? We want to ensure that it is resolved promptly and that we take the appropriate steps regarding the recent call.
Cell C | DA
Thank you for your response.
Please rest assured that we take your feedback seriously and will address the matter internally. We understand how important it is to receive timely and respectful assistance, and we are committed to improving our processes and customer interactions.To assist you further, could you kindly provide more details about the original issue you called about? We want to ensure that it is resolved promptly and that we take the appropriate steps regarding the recent call.
Cell C | DA
Cell C's replyOfficial
27 Jan 2025, 17:21Kindly confirm the number you called Customer Care from in order for us to escalate the manner in which the consultant conducted herself.
Cell C | DA
Cell C | DA
Cell C's reply27 Jan 2025, 17:21
Official
Kindly confirm the number you called Customer Care from in order for us to escalate the manner in which the consultant conducted herself.
Cell C | DA
Cell C | DA
KM
Karabo M's updateReviewer Update
27 Jan 2025, 17:36***
KM
Karabo M's update27 Jan 2025, 17:36
Reviewer Update
***
Cell C's replyOfficial
27 Jan 2025, 17:45Thank you for your response.
We have escalated the matter to management for further review. We appreciate your patience and understanding.
Cell C | DA
We have escalated the matter to management for further review. We appreciate your patience and understanding.
Cell C | DA
Cell C's reply27 Jan 2025, 17:45
Official
Thank you for your response.
We have escalated the matter to management for further review. We appreciate your patience and understanding.
Cell C | DA
We have escalated the matter to management for further review. We appreciate your patience and understanding.
Cell C | DA