Cellc Cs ***** reporting process *********

My credit cards are blocked and my credit score is shot! All because Cell C last year on the 11th of November reported my profile for ********** activity. In the mean time they have not bothered to contact me about the issue, however they've had the audacity to pepper me with phone calls regarding me upgrading. What i don't understand is how companies can abuse their power through the South African ***** Prevention Agency (SAFPA) by reporting an incident and not supplying any evidence, but to clear your name you have to find evidence. Evidence from where and against what as i dont have the information because i didn't make the complaint! Now to get answers i have to send Cell Cs ***** department an email because they don't have a phone number. However, before they can answer me i need to give them information on the incident.....I've called their customer service 4 times and that information is not even on my profile so how am supposed to supply it. Further to that they've had 2 months to either conclude their investigation and issue a victim letter or reverse their claim.

It is ********* that i have to build my credit record from 0 or -6 according to Clearscore, but with one unverified phonecall Cell C could ruin it.