1 reviews | Active since Jul 2010
CELLC ****** MAKE ME SUFFER WITH THEIR LIES LES LIES
Greetings
IM utterly disappointed with cell c' customer service and their lies and in-competencies. I had a problem with a contract that is two phased somewhat for some reason. And i politely lodged a complain on the 15th March and I was promised heaven and earth the only thing I received was a call from a salesman called Tebogo who also sold me another contract under the false guise that he will help me with the problem that I already have and he disappeared even now has never call me back;although he promised to call me back and he also promised to send me his email address so that when I have an queries then I can Call or email him directly. I never received that email.... the same Friday I decided to cancel but it seems like I have to wait for CELL C to call me back and no one ever calls me back... I think they capitalize on a certain autonomy ...they dont seems to have any accountability to anyone .....everyone promises to call back and no one does....I have decided to cancel everything ....the cellphone signal for me is the best but I would rather do business with honest people that keep their promises ...meanwhile I dont have internet and I am suffering. Meanwhile i have a bunch of reference numbers:***; *** ;***and many others that I didnt write down because i have never had to when I deal with trustworthy people. And when I call and i tell them the case ref numbers ...the numbers dont pan out ...so people are playing games.
When one goes to the website there is not complaints resort...you always have to speak to the same set of idiots ...whom I think RE TEAMING UP and protecting each other ;because they know Im powerless to do anything. Even the SUPERVISORS never get back to you.EVER. *** NEVER responds either.
I think their call center people should apply for political and parliamentary positions because they are a bunch of ************* ****** . Thank you CELLC for nothing ...
Our team will be in touch to provide assistance.
Regards
^MP
Our team will be in touch to provide assistance.
Regards
^MP
but i find myself constantly baby sitting them to get even one thing done right ....
Ever since i start asking for help on the 15th of March nothing has has been done...not even one thing ...
Other than compound my stresses with another contract .....
but i find myself constantly baby sitting them to get even one thing done right ....
Ever since i start asking for help on the 15th of March nothing has has been done...not even one thing ...
Other than compound my stresses with another contract .....
i received the 10 gig but only for day remember my contract was day and night?
so i am missing the 10 gig night .
may I please be reimbursed.
I would like to go on with life and happily close this issue .
Thank you.
i received the 10 gig but only for day remember my contract was day and night?
so i am missing the 10 gig night .
may I please be reimbursed.
I would like to go on with life and happily close this issue .
Thank you.
Happiness at last ....
I have been completely sorted out thanks to
Palesa.
Very patient; very reliable;very responsive;awesome service.
Its sad that I had to speak to almost 20 people at the call centre and my problem was not resolved ...i was hitting brick walls and their solution for me was always;without saying but hint fully suggesting to me to leave things the way they were regardless ....
However I got happiness every time I spoke to Palesa which was only 3 times.
She followed through with investigations ...reverted back with results and a resolution.
She showed greater understanding ...a greater out of the box computational ability.
A professional autonomous diplomatic ambassadorship;a humble awesome magical service;
a mission to make the customer happy.
I wish everyone at the call centre were like Palesa.
I hate that I had to come to hello peter to get help but I guess that's where Palesa is.
We need more Palesa's in the CellC call Centre; In Eskom; O.R Tambo and all SOE's all over the country;maybe we will then reach the elusive world peace...
...... #Palesa for president.
My Case is Closed.
I am happiness in abundance.
Thank you Palesa.
Happiness at last ....
I have been completely sorted out thanks to
Palesa.
Very patient; very reliable;very responsive;awesome service.
Its sad that I had to speak to almost 20 people at the call centre and my problem was not resolved ...i was hitting brick walls and their solution for me was always;without saying but hint fully suggesting to me to leave things the way they were regardless ....
However I got happiness every time I spoke to Palesa which was only 3 times.
She followed through with investigations ...reverted back with results and a resolution.
She showed greater understanding ...a greater out of the box computational ability.
A professional autonomous diplomatic ambassadorship;a humble awesome magical service;
a mission to make the customer happy.
I wish everyone at the call centre were like Palesa.
I hate that I had to come to hello peter to get help but I guess that's where Palesa is.
We need more Palesa's in the CellC call Centre; In Eskom; O.R Tambo and all SOE's all over the country;maybe we will then reach the elusive world peace...
...... #Palesa for president.
My Case is Closed.
I am happiness in abundance.
Thank you Palesa.
Thank you for the positive feedback. Your sentiments will be shared with Palesa and her manager. Have a great evening.
^NT
Thank you for the positive feedback. Your sentiments will be shared with Palesa and her manager. Have a great evening.
^NT