CellC Costumer service SUC****

<p>In the beginning of august we got a new Contract at CellC (600min 600 SMS and 1gb data) With a Huawei P9 Lite. </p> <p>After 10 days took the phone back because it kept forgetting its network settings. So the Shop in Hartbee****rt tried for a while couldn't get it to work. So was told that they will send it to the CellC in Brits and we will get SMS updates. After about a week of getting no updates we went back to CellC in Hartbee****rt to get a update. Was told they can’t give us any info but will phone us the next day. 3 Days later still no update we went back finally got a reference number for the repair (NW BRI43726). Was told to phone the repair centre in JHB. Phoning then was told that they can see on the system that the phone was checked in at CellC Brits but never checked out.</p> <p>Phoned CellC Brits after about 4 days of phoning and promises of updates we got the explanation that "The person responsible for sending in the phones for repairs left the company and they saw the phone there but didn't know what should happen to it". So for 3 weeks there was a random phone in the shop. So finally that phone was apparently send in and that is the only update that we get. It has been 3 weeks after that update. When you enquiry they can’t tell you anything</p> <p>We are still getting billed for the phone that we don’t have. </p> <p>As fare as I am concerned CellC can cancel the contract. It is just not worth it any more. </p> <p>Will never get a CellC Contract again.</p>