VV
Vincent V
1 reviews | Active since Nov 2016
10 Feb 2021, 07:32
Cellc *******ion
About 3 weeks ago my network started failing at times, I am currently with Cellc but my phone sometimes picks up Vodacom and sometimes MTN. I called in asking about the network and they informed me that there are problems with the towers and that the problem should be resolved by beginning February. I am still struggling today 10/02/2021. Now my question is hoe do they expect me to pay every month for a service that doesn’t exist. I can’t do my email at work as my Cellc data sim is not working. I can’t even connect my phone as a hotspot as the network is failing on that.
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Replies (2)
Cell C's replyOfficial
10 Feb 2021, 07:57Dear Mr. Victor
Thank you for contacting Cell C.
We have received your query regarding your network experience.
We have sent you an email with our Network Template form, kindly complete the form and send it back to us and we will help with your query.
^NZ
Thank you for contacting Cell C.
We have received your query regarding your network experience.
We have sent you an email with our Network Template form, kindly complete the form and send it back to us and we will help with your query.
^NZ
Cell C's reply10 Feb 2021, 07:57
Official
Dear Mr. Victor
Thank you for contacting Cell C.
We have received your query regarding your network experience.
We have sent you an email with our Network Template form, kindly complete the form and send it back to us and we will help with your query.
^NZ
Thank you for contacting Cell C.
We have received your query regarding your network experience.
We have sent you an email with our Network Template form, kindly complete the form and send it back to us and we will help with your query.
^NZ
VV
Vincent V's updateReviewer Update
18 Feb 2021, 07:43It is yet another week that my service is not working, the problem is still ongoing where i am a Cellc customer but i am walking around with either no service or another network provider. I had a couple of calls asking the same question over and over, but with all the questions, the problem is not being resolved. And then at the end if the month Cellc wants to take the monthly payment, how ******* is that. Cellc Is breaking the contract, which stipulates that me as the client will pay a certain amount of money for a service that the service provider needs to provide, so far the money’s are paid and the debit orders has gone off, but the service is not being delivered. So by breaking the contract I might as well throw money down the drain and hope gold pops up. I wouldn’t recommend Cellc to any person, not even my enemies, and I will be ending my contract as soon the term is over.
VV
Vincent V's update18 Feb 2021, 07:43
Reviewer Update
It is yet another week that my service is not working, the problem is still ongoing where i am a Cellc customer but i am walking around with either no service or another network provider. I had a couple of calls asking the same question over and over, but with all the questions, the problem is not being resolved. And then at the end if the month Cellc wants to take the monthly payment, how ******* is that. Cellc Is breaking the contract, which stipulates that me as the client will pay a certain amount of money for a service that the service provider needs to provide, so far the money’s are paid and the debit orders has gone off, but the service is not being delivered. So by breaking the contract I might as well throw money down the drain and hope gold pops up. I wouldn’t recommend Cellc to any person, not even my enemies, and I will be ending my contract as soon the term is over.