SM
Sharlot M
1 reviews | Active since Jul 2018
10 Dec 2025, 15:08
Cellc contract nonsense
Cellc the worst company to have a contract with. First they delay to debit i make a followup with them and then made 3months payment in advance. Even when they have recieved their payments they still block my line and send incorrect statements.their customer service and collection agent are rude and hang up calls if they do not have answers.
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Replies (2)0
Replies (2)
Cell C's replyOfficial
10 Dec 2025, 15:20Dear Sharlot Matlala,
Thank you for reaching out and sharing your concerns with us.
We sincerely apologize for the inconvenience and frustration you've experienced with your account. We understand how important it is for your services to function smoothly, and we regret that this has not been the case.
Please be assured that we are taking your matter seriously. Your case has been escalated to our team for a full review, and we will make sure to investigate the payment issues, account block, and the incorrect statements you’ve received. Our team will contact you shortly to provide you with further assistance and resolve the situation as soon as possible.
Kind regards,
Cell C | GN
Thank you for reaching out and sharing your concerns with us.
We sincerely apologize for the inconvenience and frustration you've experienced with your account. We understand how important it is for your services to function smoothly, and we regret that this has not been the case.
Please be assured that we are taking your matter seriously. Your case has been escalated to our team for a full review, and we will make sure to investigate the payment issues, account block, and the incorrect statements you’ve received. Our team will contact you shortly to provide you with further assistance and resolve the situation as soon as possible.
Kind regards,
Cell C | GN
Best regards,
Cell C's reply10 Dec 2025, 15:20
Official
Dear Sharlot Matlala,
Thank you for reaching out and sharing your concerns with us.
We sincerely apologize for the inconvenience and frustration you've experienced with your account. We understand how important it is for your services to function smoothly, and we regret that this has not been the case.
Please be assured that we are taking your matter seriously. Your case has been escalated to our team for a full review, and we will make sure to investigate the payment issues, account block, and the incorrect statements you’ve received. Our team will contact you shortly to provide you with further assistance and resolve the situation as soon as possible.
Kind regards,
Cell C | GN
Thank you for reaching out and sharing your concerns with us.
We sincerely apologize for the inconvenience and frustration you've experienced with your account. We understand how important it is for your services to function smoothly, and we regret that this has not been the case.
Please be assured that we are taking your matter seriously. Your case has been escalated to our team for a full review, and we will make sure to investigate the payment issues, account block, and the incorrect statements you’ve received. Our team will contact you shortly to provide you with further assistance and resolve the situation as soon as possible.
Kind regards,
Cell C | GN
Best regards,
Cell C's replyOfficial
11 Dec 2025, 19:07Dear Sharlot Matlala,
Our team attempted to get in touch with you on the number ***, however, you could not be reached. Please provide an alternative number or a more convenient time that we can reach you. Case Status: Pending
Kind regards,
Cell C | TM
Our team attempted to get in touch with you on the number ***, however, you could not be reached. Please provide an alternative number or a more convenient time that we can reach you. Case Status: Pending
Kind regards,
Cell C | TM
Best regards,
Cell C's reply11 Dec 2025, 19:07
Official
Dear Sharlot Matlala,
Our team attempted to get in touch with you on the number ***, however, you could not be reached. Please provide an alternative number or a more convenient time that we can reach you. Case Status: Pending
Kind regards,
Cell C | TM
Our team attempted to get in touch with you on the number ***, however, you could not be reached. Please provide an alternative number or a more convenient time that we can reach you. Case Status: Pending
Kind regards,
Cell C | TM
Best regards,