Cellc contract declined, no reason given

I have been a CellC client for 3 years almost now. Never miss a payment on Cellc or any other bill. I have literaly no debt other than my car and Edgars, both paid each month perfectly.

I want to add my wife to a R329pm contract on my name and get told "i am listed on itc" and need to pay R80 to find out by who or what or where. This after I told my wife to leave Vodacom and join CellC because its much better.

You are making me look like an idiot and wasting my time. My wife has a business to run. Please sort this out immediately!