CellC contract cancellation

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So, I did receive a call from the consultant, I received feedback stating that my contract cancellation was terminated due to an unpaid installment. To my understanding, the contract was meant to be cancelled, but I am willing to acknowledge that there may have been some misunderstanding on my part. I was informed by your consultant that I needed to pay for July and August without receiving any benefits or minutes in return because as per her the system has credited me with minutes and if suspended there's nothing can be done????I am confused as to why I am still being charged monthly fees, with no service or benefits, while waiting for the contract to be cancelled. Despite several communications, I have only received calls regarding potential upgrades and not about the cancellation itself.Furthermore, when I told the consultant that I was prepared to pay for the two months as requested but wanted the contract cancelled immediately, I was informed that I would need to submit another cancellation request and wait even longer for it to be processed. This feels like an unjust process, and I cannot help but feel frustrated as it contributes to financial complications, which many people, including myself, experience due to miscommunication and that's being listed as a slow payer or blacklisted.I would like to reiterate my request: I want my contract to be cancelled without further delays or charges. Kindly assist in processing this as soon as possible.