Cellc collections. Livid that there is no service between service provider and customer.

Try to contact them to make payment arrangements but they keep putting the phone down in my ear, they add extra fees that is not on all invoices. Can't buy data from the Cellc app because it gives me a P_Process Bundle error, I tried to log a network issue but not able to due to the fact they can't find my location. Almost 4 years with them and still get bad service, no service for that matter. I'm livid, really considering going to another service provider. So inconsiderate and no communication whatsoever.