CellC Clawback - they don’t know what they doing or how they calculate it

Ticket:CF143446 Billing ticket: ***

I cancelled my Fibre line at the beginning of August. I submitted everything that was requested. I knew there would be a clawback amount applicable and asked for this to be advised so I could provide it to my new ISP that would pay it. The amount given seemed too high and I requested a breakdown of how it was calculated. Nadia Mohamed, the most inept employee I have come across then quotes Cell C t&c’s instead of actually giving me the individual values to make up the amount. I have wasted so much airtime calling this company while they keep repeating the same steps with no resolution. The line is now cancelled and I’ve received 3 different amounts for a clawback. NOBODY has been able to explain it. The service is honestly pathetic. I would strongly urge every person considering them as a provider to steer clear. All their calls are recorded, they should go listen to how many times I requested to speak to a supervisor, was told that they would request a manager/supervisor to call me and to this day I have received nothing. Stay away from this company, you will be way better off