Cellc chows your money

I recharged my cellC number with R1799/- to buy 200 gigs of data(50 gigs+ 150 gigs) as published on their website on 1st Sep 2015, and was advised that after recharging I dial *147# and follow the prompt but later discovered that their USSD service doesnot have this option I called CellC customer care which is most rude and unfriendly in the world and was connected to Pretty . advised that they can refund the money or I can ask my bank to reverse it.<br> I said I will go with 1st option hence she opened a case with #*** and told me that its going to be resolved with 48hrs(2 working days).<br> <br> I have been calling these people again and then every day but the matter still remains unresolved.<br> and on top of that they dont even know their own products and policies, and are rude and stupid.<br> <br> I have talked to <br> 1. Pretty<br> 2.Thyren(team lead customer care)<br> 3 muwakolo(most stupid and pathetically rude)<br> 4 Mbali<br> and many other CellC super\stars"and every time call them they say its going to be resolved in 24 hrs to 48 hrs. these are lies. they just dont want to resolve it "