AB
Andre B
1 reviews | Active since Mar 2025
13 Mar 2025, 12:34
*********** Cellc
Most *********** company out there. Useless customer services agents. Upgraded a contract and cellc decided to upgraded all my contracts. Ram couriers collected the extra phones but cellc has no record of it. Almost 2 weeks later and they still investigating although I gave them the tracking number. Charged me double and refuse to reimburse me. Absolutely disgusting service.
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Replies (2)
Cell C's replyOfficial
13 Mar 2025, 12:46Dear Andre Booysens,
Thank you for sharing your feedback. We sincerely apologize for the inconvenience you’ve experienced.
We take your concerns seriously and would like to assure you that we will investigate this matter with the utmost urgency. Our Support Team will be in touch for further assistance.
Once again, we deeply regret the inconvenience caused and appreciate your patience as we work to resolve this.
Regards
Cell C | CW
Thank you for sharing your feedback. We sincerely apologize for the inconvenience you’ve experienced.
We take your concerns seriously and would like to assure you that we will investigate this matter with the utmost urgency. Our Support Team will be in touch for further assistance.
Once again, we deeply regret the inconvenience caused and appreciate your patience as we work to resolve this.
Regards
Cell C | CW
Cell C's reply13 Mar 2025, 12:46
Official
Dear Andre Booysens,
Thank you for sharing your feedback. We sincerely apologize for the inconvenience you’ve experienced.
We take your concerns seriously and would like to assure you that we will investigate this matter with the utmost urgency. Our Support Team will be in touch for further assistance.
Once again, we deeply regret the inconvenience caused and appreciate your patience as we work to resolve this.
Regards
Cell C | CW
Thank you for sharing your feedback. We sincerely apologize for the inconvenience you’ve experienced.
We take your concerns seriously and would like to assure you that we will investigate this matter with the utmost urgency. Our Support Team will be in touch for further assistance.
Once again, we deeply regret the inconvenience caused and appreciate your patience as we work to resolve this.
Regards
Cell C | CW
AB
Andre B's updateReviewer Update
13 Mar 2025, 13:30Thank you for your response. A manager just phoned, but could not solve the problem. It's laughable. The reason is the issue at hand has been escalated and still under investigation. It's simple listen to the recording and rectify my billing and reimburse my money. The municipality works faster than CellC
AB
Andre B's update13 Mar 2025, 13:30
Reviewer Update
Thank you for your response. A manager just phoned, but could not solve the problem. It's laughable. The reason is the issue at hand has been escalated and still under investigation. It's simple listen to the recording and rectify my billing and reimburse my money. The municipality works faster than CellC