EW
Ernest W
1 reviews | Active since Nov 2022
23 Oct 2023, 14:49
CELLC CEO does not have a clue what is going on
There should be a minus star rating, because they do not even deserve one star. Trying to speak a person that can assist you is impossible, there are many people with advise on which numbers to call, only to be told by a machine that you problem can not be resolved at this time. Talking to the CEO is out of the question, which confirms that he or she (not sure) does not have a clue what is happening in his business. I am not expecting an answer to this complaint. So to all other Cellc users, sorry and stay strong.
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Replies (2)
Cell C's replyOfficial
23 Oct 2023, 15:16 Dear Ernest De Witt ,
Thank you for bringing this to our attention.
We're sorry to hear about the frustrating experience you have had with our customer service. That's not the level of service we aim to provide.
Kindly send us a short description of your query and any reference numbers you might have so that we can follow up.
Regards
^TD
Thank you for bringing this to our attention.
We're sorry to hear about the frustrating experience you have had with our customer service. That's not the level of service we aim to provide.
Kindly send us a short description of your query and any reference numbers you might have so that we can follow up.
Regards
^TD
Cell C's reply23 Oct 2023, 15:16
Official
Dear Ernest De Witt ,
Thank you for bringing this to our attention.
We're sorry to hear about the frustrating experience you have had with our customer service. That's not the level of service we aim to provide.
Kindly send us a short description of your query and any reference numbers you might have so that we can follow up.
Regards
^TD
Thank you for bringing this to our attention.
We're sorry to hear about the frustrating experience you have had with our customer service. That's not the level of service we aim to provide.
Kindly send us a short description of your query and any reference numbers you might have so that we can follow up.
Regards
^TD
EW
Ernest W's updateReviewer Update
23 Oct 2023, 16:03Hi, I have given so many people the information, but I am so hard up, I will do it once more. I returned 2 x laptops because they did not work from the time I received them. I am however still being charged for them. cell no. ***, ***. cellc repairs ref CCD465448, CCD465447, CCD464780. What amazes me is that you can see all of this on your system, but still no one can do anything about it. I am not holding my breath...
EW
Ernest W's update23 Oct 2023, 16:03
Reviewer Update
Hi, I have given so many people the information, but I am so hard up, I will do it once more. I returned 2 x laptops because they did not work from the time I received them. I am however still being charged for them. cell no. ***, ***. cellc repairs ref CCD465448, CCD465447, CCD464780. What amazes me is that you can see all of this on your system, but still no one can do anything about it. I am not holding my breath...