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Chantelle T

1 reviews | Active since Sept 2012

15 Feb 2022, 21:55

CellC cancellations and *****

I was a loyal customer for so many years I was due for upgrade in September last year called you guys and you said you cant help me upgrade.

My cancelation was done over the phone and then all of a sudden i get a phone call telling me i own you money so I said I will pay the R155 like lady suggest and send me sms with cancellation so I received it on 21 September that contract cancelled now I paid the R155 and now im finished with you guys now they wanted to deduct again end of Oktober i desputed now mu account handed over and I have to pay R295

Whats going on my contract cancelled why they want to deduct again?? Why did I pay the R155? Why did the lady not explain the cancellation and how it works

Very unprofessional and why did you jot want to help loyal customer from some many years??? Never ever missed a payment You can check my records

Call me *** as I dont have the cell c with me in day time

0
Replies (5)
Cell C
Cell C's reply16 Feb 2022, 07:33
Official
Good day Chantelle

Thank you for reaching out to us.

The matter has been referred to our Social Media Team for further investigations.

Please expect a call soon.

^SM

Best regards,

CT
Chantelle T's update02 Mar 2022, 10:49
Reviewer Update
Good day since then no feedback had to email proof of payment to '***' and emailed again on yesterday still no feedback but they are quickly to hand u over but they are not doing their work

they must call me ***
CT
Chantelle T's update07 Mar 2022, 22:59
Reviewer Update
Still no feedback
CT
Chantelle T's update25 Aug 2022, 13:07
Reviewer Update
no feedback so poor service
CT
Chantelle T's update25 Aug 2022, 13:07
Reviewer Update
ellC cancellations and *****
I was a loyal customer for so many years I was due for upgrade in September last year called you guys and you said you cant help me upgrade.

My cancelation was done over the phone and then all of a sudden i get a phone call telling me i own you money so I said I will pay the R155 like lady suggest and send me sms with cancellation so I received it on 21 September that contract cancelled now I paid the R155 and now im finished with you guys now they wanted to deduct again end of Oktober i desputed now mu account handed over and I have to pay R295

Whats going on my contract cancelled why they want to deduct again??
Why did I pay the R155?
Why did the lady not explain the cancellation and how it works

Very unprofessional and why did you jot want to help loyal customer from some many years???
Never ever missed a payment
You can check my records

Call me ********** as I dont have the cell c with me in day time