CellC can not follow their datings set

CellC took my phone back for repairs on 19th September 2015<br> <br> last messages received were on the 23rd October and 05th November<br> <br> messages <br> 23rd<br> <br> Phone has been booked for repair will take 7 days from the following Monday 26th October<br> <br> 05th November got an sms stating device has been received from manufacture repair centre<br> <br> I was phoning daily finding out progress<br> <br> Wednesday 11th November i was told i would be getting a refurbished unit in a different colour that i accepted with no issue then i asked when will the device be dispatched and they said RIGHT AWAY so i leave it for one day (12th November) then i contacted again this morning only to be told device has not even been dispatched yet let alone been received by the store yet