1 reviews | Active since Jul 2022
CellC Can INegativly Impact Your Life In Ways You Can't Imagine
Hi all,
I would make this short as I know your time is valuable but please take the time to read it and believe me it's true. IOn the 28th May 2021 I canceled my contract with CellC for second contract ( data for work). But CellC continued to invoice me as they appeared not to have canceled the contract.. I logged over 35 calls with "customerservice" each time getting the same response of a resolution within 48 hours This is yet to happen! So each time CellC debited my account I reversed it as my canceled account was still reflecting. 2 Months later they cut my entire services off so canceled my uimitted call package. And moved to Vodacom.
BUT THIS WAS FAR FROM THE END OF MY NIGHTMARE WITH CELLC.. Cellc continued to debit money from my account sometimes upto more than R16k using a. Naidoo tracker which is ******* and causing all my other debit orders to bounce (all at a cost to me) and obviously my credit rating was taking a hammering. In July 2022 I finally after more than 35 calls and probably even more emails I receive an invoice stating 0 Balance owing. BUT REAS ON PLEASE.
Now CellC takes it further and starts registering defaults against my name. After going into a CellC branch I understand I still according to their system I owe R16 plus thousand. The impact it has had on my life and don't think this couldn't happen to you! My car was written off mid 2021. Because of the impact on my credit score and as it stands now that R16k gets deducted Ted from my disposable income I can't get finance anywhere. My bank charges over this period I. Guessing will touch on 10k. My jobs requires a car so been jobless. Please think twice before entering a contract with these people because they couldn't care less about the well being of there customers. My Then CellC number was ***
You ask for do I have a cancelation policy reference.
No because with Yahoo all communication with certain industries like telecoms get diverted to spam.
What I do have and so do you at CellC are axtual emails from me to CellC canceling my contract.
My email address is ***.
Now as per all my emails to CellC. Read the emails from start to finish.
All your calls are recorded so begin with 28 May 2021 and listen to all of them.
This is going to take CellC some time, but take into account how much time of mine has been wasted by CellC's incompetence.
Al read responses from CellC asking me time and again for my ID number etc which i provided probably a dozen times.
If CellC doesn't respond I will simple write an update on Hello Peter until it is resolved
You ask for do I have a cancelation policy reference.
No because with Yahoo all communication with certain industries like telecoms get diverted to spam.
What I do have and so do you at CellC are axtual emails from me to CellC canceling my contract.
My email address is ***.
Now as per all my emails to CellC. Read the emails from start to finish.
All your calls are recorded so begin with 28 May 2021 and listen to all of them.
This is going to take CellC some time, but take into account how much time of mine has been wasted by CellC's incompetence.
Al read responses from CellC asking me time and again for my ID number etc which i provided probably a dozen times.
If CellC doesn't respond I will simple write an update on Hello Peter until it is resolved
^MP
^MP
As per the call I received over weekend.
In short listen to the conversation with CellC 28th May 2021.
As per the conversation the contract was canceled without giving a months notice as for the entire month of May. I worked with the CellC technical team without any success.
I was told by the consultant I would get an.updste during the course of the day (Monday 7 May 2022).
If that promise is not met by CellC I will post a further review tomorrow morning and will follow with further reviews every 2 days until this resolved.
Regards
Wade
As per the call I received over weekend.
In short listen to the conversation with CellC 28th May 2021.
As per the conversation the contract was canceled without giving a months notice as for the entire month of May. I worked with the CellC technical team without any success.
I was told by the consultant I would get an.updste during the course of the day (Monday 7 May 2022).
If that promise is not met by CellC I will post a further review tomorrow morning and will follow with further reviews every 2 days until this resolved.
Regards
Wade
An employee tried to contact me via phone, I missed the call but checked my messages immediately. The message was barely audiable but when I tried the " return the call option" it wasn't available.
Logging a call with customer services has proven to be a waste of time as you will see I have been trying since 28 May 2021.
Please if a person doesn't make it to their phone in time CellC put the response in writing like I am doing.
Just like you people at CellC time is a Limited resource and actually make the effort to resolve this 20 month on going issue which has devastated my business and personal life. And CellC appears to ontinu not having a care in the world and wonders why your annual Income Statement must be in-line with your customer reviews!
An employee tried to contact me via phone, I missed the call but checked my messages immediately. The message was barely audiable but when I tried the " return the call option" it wasn't available.
Logging a call with customer services has proven to be a waste of time as you will see I have been trying since 28 May 2021.
Please if a person doesn't make it to their phone in time CellC put the response in writing like I am doing.
Just like you people at CellC time is a Limited resource and actually make the effort to resolve this 20 month on going issue which has devastated my business and personal life. And CellC appears to ontinu not having a care in the world and wonders why your annual Income Statement must be in-line with your customer reviews!