1 reviews | Active since Sept 2016

26 Jul 2017, 16:40

Cellc Call center terrible service once again

<p>I was in two minds to do this upgrade, now i regret doing it, because once again CellC has proven that the call centre are unable to assist their clients.</p> <p>Did the upgrade, wanted it to be affective ammediatly, now i get told i have to wait three months before i can use my new device/package.</p> <p>This is unaceptable.</p> <p>A couple of months ago i did an upgrade on one off my other numbers and the new package was available immediatly to use.</p> <p>I had it with cellc call centre, terrible service, why cant they just immediatly do the change ? I spend so much money with cellc each month i really expect a much better service. I made a mistake i should have rather gone to CellC in Canal Walk, service there is excellent, now i am stuck with this fustration. </p>

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Replies (3)
Cell C
Cell C's reply27 Jul 2017, 07:09
Official

Hi Marinda

We will ensure that this matter is sorted. Do expect communication from one of our team members during the course of the day.

Sincere apologies for the inconvenience caused.

Regards
Cell C | PN

's update27 Jul 2017, 21:09
Reviewer Update

I just want to say Thank you so much for sorting out my complaint. It was done qucik and professional I do appreciate that. I am able to use my new device and I am happy about that. Thanks Cellc and Danielle you were awesome

Cell C
Cell C's reply28 Jul 2017, 09:11
Official

You're welcome and thank you for allowing us the opportunity to assist.

Have a great day.

Regards

Cell C | PN